• Report: #949507

Complaint Review: Cottone Auctions

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  • Submitted: Mon, October 01, 2012
  • Updated: Fri, November 09, 2012

  • Reported By: AuctionReviews — Raleigh North Carolina United States of America
Cottone Auctions
120 Court Street Geneseo, New York United States of America

Cottone Auctions Sam Cottone Broken Agreement & Threatened Their Client Geneseo, New York

*Consumer Comment: WHAT ARE YOU TALKING ABOUT

*Consumer Comment: I HEARD THIS ON TAPE AND IT IS NOT WHAT I HEARD

*Consumer Comment: YOU ARE WRONG

*Consumer Comment: Mark A****- Con-man/ Criminal

*General Comment: Let me set the record straight

*REBUTTAL Individual responds: Better Bussiness

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0Author 5Consumer 1Employee/Owner

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Cottone Auctions is truely the most horrible business I have ever dealt with in my entire life. They threatened me, their actual client, with bodily harm when I came to retrieve my items from them. Communication was nonexistent unless you continued to ask for updates. They actually took our items out of the auction we agreed upon and placed them in some other sale on another date without any authorization or permission whatsoever. Seemingly polite initially they turned icy cold when they realized that their perception of value of our items (they are the experts supposedly) was far lower than they imagined. In the end they refused to return a call or answer an email while our items were several hundred miles away their disposition completely unknown to us.

When I told Sam Cottone that I was not pleased and that no one had ever treated me worse as a client his only reaction was to threaten me with a hired tubby goon who claimed to be a law enforcement officer of dubious quality. That was it. No apology. No explanation. A threat. I pointed out to his son Matt Cottone that he never returned a call or an email His reply was, "I am going to put you on your head." Does that mean throw me to the ground, assault me, or murder me? I don't know really. I invited him to give it his best shot since he obviously is completely oblivious to my background, training, and armament. The truth is neither are men enough to do what they pay others to attempt to do for them. I have never been threatened by business owners before when I expressed extremely correct indignation at how I had been treated.

One person who left a very valuable item with him was an 88 years old man. Matt Cottone hung up on him during a call. When the elderly man tried again he feigned having another call and hung up on him again. When the elderly gentleman said he would come and get it since Cottone refused to pay to ship it back to him or even to pay for someone to come and get it, this despite the fact that Cottone Auctions violated their agreement, and his trust, Matt Cottone invited him to come get it. An 88 year old man who lives more than an 11 hour drive away. Come get it? Would Cottone put his own Grandfather on an 11 hour odyssey across four states to retrieve his property from someone who has no business being in business to begin with? I took it upon myself to drive 23 hours in 28 hours to retrieve this painting for this elderly gentleman and arrived only to be threatened by these goons who offered no apologies and even insisted I carry the item to my car. Now that's customer service with a threatening twist. It was positively surreal.  All I know is if you choose to do business with these cheap low class thugs you may be in for an experience unlike no other. Scratch the cheap veneer of Cottone Auctions and you might not like the dishonesty, lack of customer service, and thuggery that you find just below the surface. Bad business all the way around. You would be much better served finding a more reputable firm to work with when you are auctioning any item of value and you might actually be a lot safer too. 

This report was posted on Ripoff Report on 10/01/2012 11:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cottone-Auctions/Geneseo-New-York-14454/Cottone-Auctions-Sam-Cottone-Broken-Agreement-Threatened-Their-Client-Geneseo-New-York-949507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 1Employee/Owner
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#1 Consumer Comment

WHAT ARE YOU TALKING ABOUT

AUTHOR: RBROWN - ()

MARK IS MY FRIEND AND HE DROVE TWENTYFOUR HOURS FOR ME TO GET MY PAITNING BACK FROM THE COTTONE AUCTIONS. THOSE PEOPLE AGREED TO SELL MY PAINTING ON A CERTAIN DATE AND THEY DID NOT DO WHAT THEY AGREED TO WITH ME AND SELLING MY PROPERTY LIKE THEY WERE SUPPOSED TO. YOU ARE NOT PRIVILEGE TO ANYTHING BETWEEN ME AND THSOE COTTONES UNLESS YOUR NAME IS COTTONE. SO YOU DO NOT KNOW WHAT YOU ARE TALKING ABOUT UNLESS YOU ARE TRYING TO COVER UP FOR HOW BAD THE COTTONES WERE TO ME AND TO MARK. YOU HAVE A BAD CHOIC OF FRIENDS. I GOT HUNG UP ON TWO TIMES BY MATT COTTONE AND MY FREIDN MARK WENT ALL THE WAY FROM NORTH CAROLINA TO NEW YORK TO GET IT BACK BECAUSE THEY DID NOT DO WHAT THEY SAID THEY WOULD DO AND I NEEDED MONEY LIKE THEY KNEW TO PAY TAX PAYMENT ON MY HOUSE. WHAT WOLD YOU DO IF SOMEBODY TOOK OFF WITH YOUR PAINTINGS AND WOULD HANG UP ON YOU. I AM TOO OLD TO BE DRIVING TO NEW YORK AND MY FRIEND MARK DID IT FOR ME ON HIS OWN AND BROUGHT TI BACK AND SET IT DOWN IN MY LIVING ROOM SO WHEN I GOT UP THE NEXT MORNING IT WAS WAITING FOR ME THERE INT HE LIVING ROOM. HE PUT HIS SELF IN RISK FOR ME GETTING IT BACK WITH THOSE COTTONES THREATENING HIM ON TAPE. HE GOT ANOTHER AUCTION TO SELL IT FOR ME TO GET MY MONEY. BECAUSE OF THOSE COTTONES I HAD TO BORROW MONEY TO PAY MY TAX PAYMENT AND KEEP MY HOUSE. MARK GOT MY PAINTING SOLD WITH A CHECK MADE OUT IN MY NAME AND PUT IN MY BANK TO PAY MY TAX PAYMENTS. SO YOU DO NOT KNOW WHAT YOU TALKING ABOUT. MARK IS MY GOOD FRIEND AND NEVER ASKED ME FOR ANYTHING BUT HELPED ME. HE IS A HONORABLE HONEST AND FAIR MAN AND YOU HAVE GOT NO BUSINESS SAYING BAD THINGS ABOUT SOME BODY YOU DO NOT KNOW ANY THING ABOUT BUT YOU ARE FREINDS WITH THOSE COTTONES WHICH SAYS LOTS ABOUT YOU FRIEND.

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#2 Consumer Comment

I HEARD THIS ON TAPE AND IT IS NOT WHAT I HEARD

AUTHOR: RBROWN - ()

I HEARD THIS WHOLE THING ON TAPE AND NONE OF WHAT YOU SAY YOU HEARD WAS SAID. YOU DO NOT KNOW WHAT YOU ARE TALKINGG ABOUT. I AM SORRY YOU HAD PROBELMS WITH COTTONE AUCTION AND I AM NOT SURPRISED AND I AM GLAD YOU WORKED IT OUT BUT I AM 89 YEARS OLD LIVING ON A FIXED INCOME AND THESE PEOPLE DID THERE BEST TO IGNORE ME AND HANG UP ON ME AND SWITCH MY PROPERTY TO ANOTHRE SELL WHEN THEY NEVER AKSED ME FOR MY PERMISSSION. I DO NOT THINK YOU WERE THERE OR WERE NOT LISTENTING. NO ONE ON THIS TAPE SAID ANYTHING POTTY MOUTH NOT MARK OR THOSE COTTONES. THE ONLY ONE THAT GOT LOUD WAS SAMUEL COTTONE AND HIS SON MATT. I HEARD BOTH OF THOSE COTTONES THREATEN HIM WHEN HE TOLD ONE OF THEM THAT THEY HAD TREATED US BADLY AND THE OTHER ONE THREATENED HIM AND THREATENED TO PUT HIS HEAD DOWN ON THE GROUND. HE WAS NOT YELLING OR BEING DISRAPTIVE AT ALL AND HE DID NOT THREATEN A SOUL. THOSE COTTONES NEED TO RUN THEIR BUSINESS LIKE A BUSINESS MAN SHOULD AND BE GENTLEMEN. MY FATHER WAS A METHODIST MINISTER AND IF I HAD BEHAVED THAT WAY AND THREATENED A MEMBER OF HIS PARISH LIKE THAT MATT COTTONE HE WOLD HAVE SKINNED MY HIDE. HE SOUNDS LIKE A BAD APPLE TO ME THREATENING A MAN WHO CAME TO HELP SOMEONE AFTER HE WAS THE CAUSE OF ALL THE TROUBLE. THEY HAD BETTER LEARN TO DO BETTER. YOU DO NOT THREATEN A MAN LIKE THAT AND EXPCT A GOOD OUTCOME. BUT YOU I HEARD IT ALL ON THE TAPE AN DYOU DO NOT KNOW SQUAT ABOUT IT. 

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#3 Consumer Comment

YOU ARE WRONG

AUTHOR: RBROWN - ()

I HAVE NEVER KNOWN A BETTER MAN THAN MARK OR A MAN WITH MORE HONOR WHO DID WHAT HE DID FOR ME WITHOUT ANY PROFIT AT ALL AND LOOKD OUT FOR MY PAINTING. I DO NOT KNOW WHO YOU ARE BUT UNLESS YOUR NAME IS COTTONE YOU DO NOT KNOW ANYTHING ABOUT WHAT THE COTTONES DID OR WAT THIS YOUNG MAN DID TO HELP ME. HE DROVE FOR TWO DAYS TO BRING MY PAINTING BACK AND THE COTTONE PEOPLE WOUD NOT EVEN TALK ON THE PHONE. THEY WOULD HANG UP ON YOU. I CALLED THEM TWICE. MARK WENT TO GET MY PROPERTY BACK BECAUSE COTTONE REFUSED TO RETURN IT TO ME AND TOLD ME TO COME AFTER IT IN NEW YORK. I AM 89 YEARS OLD AND I CAN NOT DRIVE FROM NORTHCAROLINA TO NEW YORK. YOU TRY TO DRIVE THAT FAR AT MY AGE SON AND SEE WHERE YOU END UP. YOU DO NOT KNOW WHAT YOUA RE TALKING ABOUT AND I AM THE VICTIM HERE NOT YOU. MARK DID HIS BEST FOR ME AND AFTER HE BROUGTH MY PAINTING BACK HE PUT IT IN THE MIDDLE OF MY LIVING ROOM FOR ME SO WHEN I WOKE UP IJN THE MORNING THERE IT WAS WAITING FOR ME. MARK GOT A NEW AUCTION COMPANY FOR ME TO AUCTION MY PAITING AND THEY DID AND I GOT EVERY PENNY IN A CHECK MADE OUT IN MY NAME. YOU OWE HIM AN APOLOGY AND YOU MUST BE WORTHLESS IF YOU ARE STANDINGUP FOR SOMONE TRYING TO TAKE ADVANTAGE OF A MAN ON A FIXED INCOME. I LIVE ON A FIXED INCOME AND I NEEDED THIS MONEY FOR MY TAX PAYMENT. DO YOU LIVE ON A FIXED INCOME? YOU DO NOT KNOW WHAT THAT HAPPENS TO BE LIKE. COMMENT ON SOMETHIGN YOU KNOW SOMETHING ABOUT AND DO NOT INSULT MY FRIEND WHO HELPED ME. COTTONE DID NOT HELP ME. 

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#4 Consumer Comment

Mark A****- Con-man/ Criminal

AUTHOR: Great Business Mark A**** is a criminal and a con-artist - ()

Mark A**** is a true disgrace of a human being.


If any of his outlandish claims were true he would be pursuing other options than internet slander.


Anyone who has come into contact with Mark A**** knows he is a fake and a fraud.


 

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#5 General Comment

Let me set the record straight

AUTHOR: Codymn33 - ()

I've heard from a couple antique dealers around the area "you should see the review cottones got". I logged on to check it out, as far as what happened leading up to the event described I cannot speak to. However, I was there when the event described occurred..


the gentleman (and I use that term loosely) came the day of an auction during the preview. As myself and a bunch of elderly old women stood around viewing paintings he stormed in demanding a painting from Cottone. Sam went to the back room and got the painting, the guy was screaming things like "this guy never fucking returns calls!" At Matt Cottone, then he flung the painting over his shoulder bowing the canvas, and slammed the double divider door. I was standing next to a statue that nearly vibrated off it's wooden base. Paintings on the walls rattled and I'm shocked nothing was damaged. 


 


Then the man was in middle of the galleria by the entrance..... Those "goons" he described were security guards on site for the auction. Matt did in the heat of the moment tell security to "If he don't get out of here put him on his fuckin head"..... Which I don't blame him I'm 25 and I was wondering if I should have stepped in. The guy was liable to break something and he had all the elderly patrons scared. As for the guy making himself sound "tough" with training etc. He was fluffy and old. Security would have mopped up the floor with him.


Im unbiest I'm a young antique dealer and had a crock in that auction myself. No buisness is perfect and I've had problems of my own with Cottones, which we've resolved in a calm manner. Simply put its a beautiful auction house, Sam has done well for himself. Cottones is a valuable asset to local dealers and the community as it brings people and revenu into an otherwise econoimcally deprived area. I enjoy going you get to see museum worthy pieces every auction.

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#6 REBUTTAL Individual responds

Better Bussiness

AUTHOR: false - ()

Mark Aman in three years has 23 complaints through the better business bureau. His "F" ranking should speak for itself. His comments in regards to this  business with a impeccable 35 yr track record and false and merit less.  you will find all you need to know about Mark Aman by  searching Mark Aman better business bureau,Five Star Military Surplus(919) 395-45831310 Fairview Rd Ste A, Raleigh, NC 27608-2569

23 complaints with BBB in last 3 years |
Five Star Military Surplus(919) 395-45831310
 Fairview Rd Ste A, Raleigh, NC 27608-2569
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