• Report: #340746

Complaint Review: Country Inn And Suites

  • Submitted: Mon, June 16, 2008
  • Updated: Fri, July 25, 2008

  • Reported By:Ellijay Georgia
Country Inn And Suites
11340 Blondo Street Omaha, Nebraska U.S.A.
  • Phone: 888-201-1746
  • Web:
  • Category: Hotel

Country Inns & Country Inn And Suites Owned By Carlson Hotels Refused to honor its lowest-price-on-the-web guarantee Omaha Nebraska

*UPDATE Employee: Research required

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Country Inn & Suites advertises a guarantee on their reservations website that they will match and beat any lower rate listed on any other hotel-booking site.

They require an actual reservation be made at their site before you can submit the information about the lower price listed elsewhere.

I did so this morning, having found a price of nearly 20% lower on hotels.com. Believing that they would honor the lower price as advertised, I booked through the countryinns.com site, and then submitted the info on and link to the lower price I had found on hotels.com. Their system does not allow attachments, or I would have sent them a screen capture of the page.

It took them several hours to get back to me, and when they did, they denied the claim, since by that time there were no more rooms available in their hotel as listed on the hotels.com site.

They wrote, "thank you for letting us assist you," while denying my claim.

In something as time-sensitive as ever-changing rates and availabilities, this company should be more prompt in investigating lower-price claims, or they should simply do away with the guarantee.

Ellijay, Georgia

This report was posted on Ripoff Report on 06/16/2008 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Country-Inn-And-Suites/Omaha-Nebraska-68164/Country-Inns-Country-Inn-And-Suites-Owned-By-Carlson-Hotels-Refused-to-honor-its-lowest--340746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Research required

AUTHOR: Penny Horan - (U.S.A.)

On behalf of Country Inns & Suites Corporate Customer Service, I would like to research this incident. Would you be willing to contact me directly at 1-800-967-9182 (or) provide me with the location of the hotel you were requesting and the name the claim was registered under (first/last). I do appreciate your time and I hope to hear from you!

Warm Regards,
Manager of Country Inns & Suites Corporate Customer Service
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