- Report: #418405
Report - Rebuttal - Arbitrate
Complaint Review: Countrywide Home Mortgage
Countrywide Home Mortgage7105 Corporate Drive, PTX B36 Plano, Texas U.S.A.
Countrywide Home Loans Countrywide Suggested I Contact Their Modification Department, Help Department, Special Services Department and "Last Chance" Department and Laughed At Us Plano Texas
*Consumer Comment: I guess you both missed the news where Countrywide Execs explained
*Consumer Suggestion: A friend went through the same thing
First we were transfered to the Loan Modification Department, which turned out to be a person who tried to talk us into a slightly higher loan and monthly payment. This person and subsequent persons directed us to contact their other departments (Help?, Special Services?, and "Last Chance"). By the third call, we detected sarcasm and disdain.
The Countrywide employee who answered the fourth number we were given was frustrated and asked, "Who gave you this number? Oh, I know who gave you this number." The "Last Chance Department" did not exist. It was all a joke. We were given the run-around, and received no help. In the end, we were given the original number we had dialed.
Conclusion: We're living in a time when people are desperate, out of work, and are losing their homes. How dare they, Countrywide employees, treat us with such cruel disregard. I'm convinced their attitude is a reflection of their bosses. Failing banks are giving themselves bonuses, and waiting like vultures to also cash in on more foreclosure opportunities every day.
Coral Springs, Florida
This report was posted on Ripoff Report on 01/30/2009 10:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Countrywide-Home-Mortgage/Plano-Texas-75024/Countrywide-Home-Loans-Countrywide-Suggested-I-Contact-Their-Modification-Department-Help-418405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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