- Report: #404895
Report - Rebuttal - Arbitrate
Complaint Review: Countrywide Transport, Inc. And Zen Van Lines
Countrywide Transport, Inc. And Zen Van Lines6180 Atlantic Blvd., Ste. F, Norcross, Georgia 30071 And 4514 Chamblee-Dunwoody Rd., Suite 284 Norcross And Atlanta, Georgia U.S.A.
Countrywide Transport, Inc. And Zen Van Lines Company will gladly supply all the ingredients necessary for a full blown nervous breakdown! Norcross And Atlanta Georgia
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After waiting for over a week, I was finally able to get a delivery date. The date came and went, no delivery. This pattern continued 5 times over the next 3 weeks. The delay, supposedly because the truck broke down. The company only has one truck?
Finally Zen Van Lines was hired by Countrywide to deliver the load. After 2 more false starts by Zen Van Lines, the day arrived. However, the truck overturned in transit.
My furniture was unloaded and placed on the snow covered ground for a period of 9 hours while waiting for another truck to pick it up. A Ryder truck was rented and the furniture finally arrived.
During this entire operation, Countrywide Transport made more excuses than could be counted, told more lies than I wanted to hear. The owner, Daniel, was very rude, gruff and impatient on the rare occasions I was actually able to talk to him.
My furniture was wet, snow covered, filthy, many items were damaged and several were ruined. Nothing was placed properly in my home and nothing was put back together.
With the truck half unloaded, the driver received a phone call from his boss, Paul, at Zen Van Lines telling him to stop unloading and put the rest in storage, unless I was willing to pay an additional $500.00 to make up for his loss caused by the accident.
I immediately called Countrywide Transport. I was told to call the police, but they wouldn't do anything. Then owner, Daniel, called the driver's boss, Paul, as the truck was leaving with half of my furniture still in it. In a few minutes, the truck did return and they finished unloading.
Both companies have been horrible to deal with and have no concern for the customer, only the money.
This report was posted on Ripoff Report on 12/25/2008 09:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Countrywide-Transport-Inc-And-Zen-Van-Lines/Norcross-And-Atlanta-Georgia-30071-and-30338/Countrywide-Transport-Inc-And-Zen-Van-Lines-Company-will-gladly-supply-all-the-ingredie-404895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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