• Report: #823342

Complaint Review: County Motor Company

  • Submitted: Mon, January 16, 2012
  • Updated: Mon, January 16, 2012

  • Reported By: Karma1974 — Graham North Carolina United States of America
County Motor Company
105 Auto Park Dr., Graham, North Carolina 27253 Internet United States of America

County Motor Company County Ford. Owned by Sterns Ford 2012 Mustang GT transmission built in China and my vehicle has been in repair shop over 2 months. I've only owned the car for 5 months Internet

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 I have had the worst experience with Ford and our local dealership- County Ford. I purchased a 2012 Mustang GT and we had had transmission problems. After many weeks of trying to get them to take the car back they have denied our request. Ford advertises American Built but the transmissions are built in China. They brag about their customer service but its the worst I have experienced- especially locally. The National Highway Traffic Safety Administration (NHTSA) opened an investigation. There are many complaints about the transmission on the Mustang forums on the internet and YouTube. There are some lawsuits filed against Ford reference this. My wife and I have no confidence in the car and believe it is not safe. A new $38000 car should not be in the shop for 60 days in the first 4 months of ownership. Ive made four payments ($559.28 ea.). The first payment made the car was not in our possession. The vehicle broke one week after the second payment was made. The payment on 12/01/11 the vehicle was not in our possession and the last payment on 1/03/12 we had had the vehicle back for only 1 days and the vehicle was parked in our garage-we are scared to drive it. We paid $4000 down, weve made four payments totaling $2237.12 at 0% interest. Basically we have spent $6237.12 and have not had the car in our possession for half of the time of ownership. Thats not including insurance and taxes (approximately $50 a month insurance and just paid $293 taxes on car) and title, registration fees and taxes when purchased. That is a lot of money for our family. We have been patient and tried to work this out.  After the first repair we accepted an extended warranty. After the transmission locked up while traveling through one of the most busiest intersections we do not feel the car is safe.                                                                   
Purchased vehicle- 8/16/11.
1st repair-Vehicle was at County Ford for 2 weeks (total) in September-Oct (they evaluated and ordered parts. Took car back to be repaired)
2nd repair- 11/08/11 12/23/11 (45 days) **vehicle on lift the entire time. Found out when we picked it up they damaged the Ext housing while attempting to replace bearing-had to wait for parts shipped from China**
3rd repair- 1/11/12-until?
 
The saving they have experienced in Rental vehicle (we were not provided a rental car) cost is approximately $1500

This report was posted on Ripoff Report on 01/16/2012 06:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/County-Motor-Company/internet/County-Motor-Company-County-Ford-Owned-by-Sterns-Ford-2012-Mustang-GT-transmission-built-823342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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