• Report: #642822

Complaint Review: County of Riverside Animal Shelter

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, September 21, 2010
  • Updated: Sat, October 02, 2010

  • Reported By: Susan — Santa Ana California U.S.A.
County of Riverside Animal Shelter
6851 Van Buren, Internet United States of America

County of Riverside Animal Shelter DEPARTMENT OF ANIMAL SERVICES ADMINISTRATION, PUPPY ADOPTED TO ME ON HIS DEATHBED WITH PARVO AND THE COUNTY WON'T TAKE RESPONSIBILITY, Internet

*Author of original report: RIVERSIDE COUNTY DID THE RIGHT THING AND PAID MY VET BILL!!

*Author of original report: COUNTY OF RIVERSIDE SAYS THEY HAVE RECONSIDERED AND WILL NOW PAY

*Consumer Suggestion: Turn Up The Heat

*Author of original report: UPDATE TO PUPPY ADOPTED FROM RIVERSIDE COUNTY WITH PARVO

*Consumer Comment: Riverside Animal Shelter

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I adopted a 3 month old austrailian shepherd from Riverside Animal Shelter 6851 Van Buren Riverside, CA  on 8/5/10  and when I chose him I told them he seems to have a bad cold his nose is full of snot and he is sneezing. They told me he probably has kennel cough but they will check him over fully and return him to me in 3-5 days.   They then had me sign paperwork and pay for the dog.  I received a call the very next day he is ready come get him.  I told them I cannot get him as it was 4pm Friday afternoon and with traffic I could not make it by 5 and I would be there promptly at 9am to pick him up.  When I got there they told me I cannot pick up the dog until 11.  I told them I was told I could pick him up at 9 and they sent me to the lost dog counter to get him. [continued below]....

..... 

The girl behind the counter came back with my puppy in a paper pillow case type thing covered from head to toe in dog crap and told me not to wash him for 10 days as he was just nutered. She did not ask me to sign any more paperwork. I took him immediately to my vet and he had a fever of 104.8 and was on his deathbed from parvo!!!  If I would not have taken him directly to the vet and admitted him he would have died and I have the letter from the vet stating the horrible condition the dog was received in only one hour after picking him up from the pound. Not only was he almost dead but he was covered in ticks too!  It took 6 days on IV at the vet and it was touch and go and I almost lost him during the first 48 hours. The bill came out to $1,870. 

Now the County of Riverside has told me that they are not responsible for the vet bill as I signed a paper on 8/5/10 stating the dog will be my responsibility even tho I didnt pick him up till the 7th and they promised me he would be completely checked over for kennel cough before being returned to me.  They not only did not check him for kennel cough but they had to know this dog was very sick.  I spoke with Allan Adrusys the vet for the County of Riverside who did the nuter on my half dead sick puppy and he told me to send the bill and he would get it taken care of.  I emailed & faxed all info to him and he promptly stopped calling me or returning any of my calls.   

I then went to the Board of Supervisors for the County of Riverside and Veronica Diaz, secretary to Mr. Robert Miller, Director of the shelter and had me send her the bills and paperwork and we opened a claim.  The risk department came back and said that they wont pay because I signed the form on the 5th  stating the dogs health is my responsibility which does not apply here because they promised me they would give the dog a health check before returning him to me and I never signed anything when I picked up the dog.  I now will have to sue the County of Riverside and they will loose!  I would love an article in your paper about this nightmare!!    Attached is a photo of my puppy who thankfully is ok now!! 

I am seriously thinking about going to the shelter and picketing with signs that say RIVERSIDE SHELTER ADOPTS HALF DEAD PARVO PUPPIES AND WONT TAKE RESPONSIBILITY!!q 


This report was posted on Ripoff Report on 09/21/2010 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/County-of-Riverside-Animal-Shelter/internet/County-of-Riverside-Animal-Shelter-DEPARTMENT-OF-ANIMAL-SERVICES-ADMINISTRATION-PUPPY-ADO-642822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on County of Riverside Animal Shelter

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
3Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

RIVERSIDE COUNTY DID THE RIGHT THING AND PAID MY VET BILL!!

AUTHOR: Susan - (U.S.A.)

The county of Riverside has now done the right thing and paid my vet bill in full. I want everyone to know they did the right thing by me and paid for the vet bill!! Thank you Riverside County for coming to your senses on this one!!  I especially want to thank Veronica Ramos of Robert Millers office as I know they are the ones who got it done!!
Respond to this report!
What's this?

#2 Author of original report

COUNTY OF RIVERSIDE SAYS THEY HAVE RECONSIDERED AND WILL NOW PAY

AUTHOR: Susan - (U.S.A.)

Well the County of Riverside Risk Department just called and told me that they have re-reviewed my claim and have decided to pay my vet bill!!  They are supposed to be sending me a release form followed by a check!  I will let you know when the check appears.  I told them I would remove my ripoff report, call the BBB, KFI news radio, the LA Times, Riverside Tribune and Press Enterprise once they pay up and that now I won't be going to the shelter this weekend with a big old banner and picketing the shelter!!!
Respond to this report!
What's this?

#3 Consumer Suggestion

Turn Up The Heat

AUTHOR: John - (U.S.A.)

File a complaint with the local SPCA. This Riverside Animal Shelter can be charged with cruelty to animals. The alleged vet who performed the neutering would have had to check the animals temperature before the procedure. The SPCA investigator will have some serious questions for the vet and shelter manager. Also, notify the local news organizations. This is the kind of story they love to get on the air.
Respond to this report!
What's this?

#4 Author of original report

UPDATE TO PUPPY ADOPTED FROM RIVERSIDE COUNTY WITH PARVO

AUTHOR: Susan - (U.S.A.)

I have since contacted Bob Buster District Supervisor for the County of Riverside to see if his office can help me.  They contacted the shelter and the shelter is completely aware of the situation and wont bend because I signed a form on the 5th holding me responsible for the care of a dog I didnt get from the pound until the 7th covered in poop from head to toe with a fever of 104.8 with severe parvo!!! So off to court I go!!!

 I sent one more last ditch effort to Robert Miller, Director of the new Western Riverside Shelter at 6851 Van Buren, Riverside asking him to contact the risk department and reverse their decision as there is no way that form will stand up in court.  They are liable and should never have adopted any animal in the condition my puppy was in.  SHAME ON RIVERSIDE COUNTY!!!


Respond to this report!
What's this?

#5 Consumer Comment

Riverside Animal Shelter

AUTHOR: betty.b - (United States of America)

I just want to say I am sad and disappointed with your experience with the Animal Shelter.  Boggles my mind that this puppy would be up for adoption in the first place when he is obviously sick.  I believe they have the means to test for parvo and in my opinion they should have.  You then went on to say that he had been neutered and was placed in your arms with crap on him.   I know they have a policy of doing spays and neuters before adoption, but they never should have reached that point with him.  I'm guessing this puppy stole your heart right away and you trusted what you were being told in the beginning as it likely being kennel cough. 

When you picked him up 2 days later, he should have been very symptomatic or as you said on his death bed. 

I'm very glad you were wise and took him to your Vet immediately.  It stinks that at the very least the County wont reimburse you partially.  I suppose they can argue that you didn't have to adopt the puppy but I can see why you did.

I worked for a wonderful Vet in Riverside for about 3 years (though have about 20 years before that with other Veterinarians.)  I have not worked for about 3 years now, but back then, Animal Control Officers would bring in wounded or sick animals for evaluation before taking them back to their Shelter.  I think maybe once or twice they sent the new owner in with the adopted pet to be checked out and if any work was to be done, it had to be pre-approved.   I honestly don't know how this puppy got by them and into your arms.

But, as an animal lover myself, I thank you for saving this puppy and providing him a good home.

Betty B.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory