CountyImports.com CMS, Country Motorsports Lied, They claim they shipped it today, one month from order date. Internet, California

I placed an online order for a scooter with countyimports.com on 10/31/12. I waited 9 days to contact them about when it would be shipped. I received a call from Chris Anderson who left a voicemail on my phone. He stated they would be shipping my scooter the following tuesday 11-9-12. That's the 9th business day since I ordered. They claim on there website 5-15 business days to actually receive your order, so I was cool with that, but tuesday rolls around and I never here from them of course. I wrote several emails to them stating I want a refund or a tracking# for my order or I'm getting a chargeback from my bank, but I never received another reply until today 11/27/12!!! Almost 1 month from placing my order! They claim they have shipped it today. We will see. I may still refuse the scooter shipment and do a charge back since they lied. What a terrible company!