• Report: #674388

Complaint Review: Covenant Transport

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  • Submitted: Wed, December 22, 2010
  • Updated: Tue, June 07, 2011

  • Reported By: mountainman007 — Albuquerque New Mexico United States of America
Covenant Transport
400 Birmingham Hwy Chattanooga, Tennessee United States of America

Covenant Transport Left them stranded in truck stop Chattanooga, Tennessee

*UPDATE EX-employee responds: SEND A TRUCK UPS?

*Consumer Comment: YOU GOTTA LOVE THIS CULT!!!

*UPDATE Employee: Covenant Transport commits to CARE

*Consumer Comment: Not the first time I have heard this.

*General Comment: Still No Rosponse!!!!

*General Comment: responding to stranded

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I have two friends who worked for Covenant Transport for nearly a year, their truck broke down in Louisiana. They got to a Petro Truck Stop and were told to get their belongings off the truck and take a bus home for the holidays. This is no way for a Christian Co. to operate. They could at least sent them another truck to get home with. I worked for Covenant back in the spring. I was ready for hometime and had to find my own way home. Meanwhile, my co-driver was able to drive our truck to his home in Houston. I was told by our dispatcher Mitch Varnell that they never have any freight going to Albuquerque, NM.

This report was posted on Ripoff Report on 12/22/2010 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Covenant-Transport/Chattanooga-Tennessee-33884/Covenant-Transport-Left-them-stranded-in-truck-stop-Chattanooga-Tennessee-674388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds


AUTHOR: Injured4Life - (United States of America)

At least your friends were told that they could go home for the holidays. How should Covenant "send" them a truck? By UPS? By Fed EX? I have no idea what happened to their truck and I have no idea if there was a truck anywhere in the area for them. Perhaps that  truck also needed repairs. Perhaps there were no trucks available for 3 - 4 days or 3 - 4 weeks. While Covenant may not have much or any freight going TO Albuquerque they do have freight going through there all the time. As for you and your partner, well 2 drivers and 1 truck - only 1 can take the truck home. As much freight as Covenant does across the US the should have been able to find a load that got both of you home or at lease one of you very close and the other could then actually take the truck home also.

All companies play this game but yes Covenant is very bad to do it to most teams.
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#2 Consumer Comment


AUTHOR: jetames - (USA)





"our values"

"Commit to CARE culture"

"our culture is unique"

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#3 UPDATE Employee

Covenant Transport commits to CARE

AUTHOR: Covenant Transport - (USA)

At Covenant Transport, we value all our of employees and their dedication, hard work and professionalism. At Covenant, our culture is unique in that we all adhere to a set of principles that guides us and makes the experience of working here a shared experience. Each person you deal with at Covenant will be different, but they have all been hired into the company because they do their jobs in a way that is consistent with our values of honesty, integrity and respect.

These values are reflected in our pledge to employees:
I Commit to CARE.

The "I Commit to CARE" culture represents our promise to everyone at Covenant that we will provide the best opportunities available to fulfill their career and personal goals. Thank you for your service.
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#4 Consumer Comment

Not the first time I have heard this.

AUTHOR: roadtriprosy - (USA)

Before I decided to go w/ Covenant, I read a few bad things here and there on the internet about them. I justfigured that it wasdiscruntled employees, basically.

I started w/ my trainer, Tom Boyd, on Dec. 10th, 2010 and WOW... what an imbasil! After being sexually haressed, belittled, embarressed, and endangered, I decided I couldn't stand being on the same truck w/ him. I have documented all instances as well. So after a month, I emailed dispatch on the night crew and they said I had to go through the day crew. Sunday, I called the day crew, they put $50 on my comdata card and I got a motel. The following day, I was informed I was let go because I didn't follow company procedure and that I left the truck while we were under a load. First of all, I didn't even know we were under a load. Apparently, Tom got it and didn't tell me. And top that off, the load was only 30miles and at the time we got the load, we were in Hutchins, Tx. terminal for 3 days. Also, the load wouldn't be ready for pick up until the following day. They could put this on my DAC as load abandonment! Can you believe that?

I would love to give a nice description of all the incidents that happened while on that truck. Tom Boyd shouldn't be a trainer, let alone be a driver of a HUGE vehicle like that. I was only his 3rd student and the others felt the same way I do.

I have sent a letter to Jimmy Shields, Joey Hogan, and Michelle Olk (HR) to see if they do anything. The letter to Ms. Olk is purely for complaint reasons. If there is nothing done about this, w/ the complaint I have made, I will file to higher resources. I don't care if this takes me the rest of my life, I don't want anyone to have to go through any of this.

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#5 General Comment

Still No Rosponse!!!!

AUTHOR: Tracy - (United States of America)

I Think This Company Needs To Practice What They Preach!! commited to care They Need To Be Commitied.............

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#6 General Comment

responding to stranded

AUTHOR: Tracy - (United States of America)

I Am Very Close To The Team That Was Stranded In Louisana And Was Told Get Home By Greyhound.. I Also Overheard A Phone Call They Had Made To Covenant Reguarding there Return To Work The Lady On The Phone Was Very Nasty And Rude I belive She Was From Saftey Informed The Team That One Of Them Had Been Terminated Because He was Caught In A Speed Trap What A Joke But The Team Has Recovered So Covenant Your Loss

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