- Report: #547870
Report - Rebuttal - Arbitrate
Complaint Review: Cowboom.com
Cowboom.com Dealtree.com, they took a Debit Card Payment at time of sale then were unable to find the payment. not giving money or item back, Internet
*Consumer Suggestion: Employee, why don't you help??
*UPDATE Employee: Be reasonable - this sounds like nothing to do with the merchant
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On the 28th of December my payment cleared my bank account and waited for the item to ship
on the 29th of December I got an email from CowBoom.com informing me that I have the full balance of 163.99 left on my invoice. I sent in an email to have the correct the issue and got no reply
on the 30th of December I contacted their live chat customer service. the Representative toll me that they show no payment on my invoice and asked if I had a transaction ID. I gave her the full details on the transaction from my account records. she then asked me if I could fax a copy of that to them so they can go to their Merchant. I sent the fax as soon as I left the chat
on the 30th of December I received another email informing me that they have not recieved any payment for my invoice and that the current balance was $177.52 I have no idea how the price increased or why they still do not show my initial payment.
so far I have not received an offer of a refund, or my product.
updates as the process unfolds.
This report was posted on Ripoff Report on 12/30/2009 10:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cowboomcom/internet/Cowboomcom-Dealtreecom-they-took-a-Debit-Card-Payment-at-time-of-sale-then-were-unable-547870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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