- Report: #933406
Report - Rebuttal - Arbitrate
Complaint Review: Cowboy Dodge
Cowboy Dodge1121 E. Lincolnway Cheyenne, Wyoming United States of America
Cowboy Dodge Ricky Redcorn, Dennis Cauley Refused to honor warranty on 2 week old 2012 liberty Cheyenne, Wyoming
So I asked to speak to dealer manager and explained issue he came and looked at it went and talked to service. Came back and said they had already fixed the problem and that's all they could do. I told them I was going to call Jeep and they said go ahead. I went home and called corporate corporate took my info and I waited another week went by and I finally got a call back and was told to go talk with the dealer again . Went back pulled car into service drive and was told they couldn't service my jeep because I filed a complaint. I went into the front of the dealership and asked to talk to the manager Ricky red corn and the owner Dennis cauley because its a brand new jeep and service would not do the work. Was told owner was busy and manager refused to help me I even offered to pay the difference to upgrade to a 4 door wrangler and was told no. Took manager out side and asked him if the dash was normal with the gap and the wave in it ( you could see the airbag) he said yes I slammed the door and yelled at him that it not normal and that it was BS that I'm paying for a brand new jeep and they won't fix it. He told me I needed to leave because other customers were there and I was being to loud. I told him have the owner tell me to leave so I could talk to him and tell him owner refused to come talk to me and sales manager had me escorted off the property but local law enforcement. Went to Ft. Collins jeep wasn't there 10 min and they were taking pictures of it and emailed them to corporate. Corporate called me Monday after and said its totally covered under warranty and they were Terribly sorry I had to endure such treatment and that they would be taking care of that issue.
This report was posted on Ripoff Report on 08/27/2012 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cowboy-Dodge/Cheyenne-Wyoming-82001/Cowboy-Dodge-Ricky-Redcorn-Dennis-Cauley-Refused-to-honor-warranty-on-2-week-old-2012-lib-933406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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