- Report: #763432
Report - Rebuttal - Arbitrate
Complaint Review: Cox Business Services
Cox Business Services5159 Federal Blvd. San Diego, CA 92105 San Diego, California United States of America
Cox Business Services Cox Communications Sold IP to anothe customer and took down internet for entire company San Diego, California
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So after roughly 2 hrs of trying to fix an unfix able problem, we had to send everyone home early. Almost half the office had already been sitting around for over 2 hrs twittling their thumbs on company time. Luckily our consultants (@$90 per hour) were able to get all of our systems switched to another IP. Combined time for the consultants was over 5 hours.
Here is the kicker... I called Cox yesterday to find out how this could happen. I was not able to get any type of explanation nor did they offer any type of credit. I left a message with a tech to call me on my cell the next day with a thorough explanation. I never received a call. So I called them today at 3pm to find out what they were planning to do about it. I finally got a manager on the phone after a combined 30 minutes of hold time over the past 2 days. The manager called the situation a "misunderstanding". I asked her how much credit they were going to offer us. She indicated that they were going to offer us nothing. After some more pleading I finally got her to offer me one day of service..the equivalent of $5.
The amount of money our company lost yesterday as a result of Cox selling our IP address to another customer and thus shutting down our office without warning is in the thousands if not tens of thousands. The female manager that I spoke to there was neither helpful or friendly. I HIGHLY recommend you look elsewhere for internet service for your business. DO NOT let what happened to us happen to you. COX blew it big time, they know it, and they are doing nothing about it. COX ripped us off big time. Check out AIS they are way better. Maybe if Cox didn't have such a monopoly in this town we would have some better options. Steer clear of COX.
This report was posted on Ripoff Report on 08/10/2011 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Business-Services/San-Diego-California-92110/Cox-Business-Services-Cox-Communications-Sold-IP-to-anothe-customer-and-took-down-internet-763432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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