• Report: #1134654

Complaint Review: Cox Cable

  • Submitted: Sat, March 29, 2014
  • Updated: Wed, July 09, 2014

  • Reported By: BundleTrickVictim — Chula Vista California
Cox Cable
Nationwide USA

Cox Cable Cox Communications Cox Bundle Trick Chula Vista and many other cities California

*Consumer Comment: Solomon Ortiz Cox Communications

*Author of original report: The bundle trick is still haunting me

*Author of original report: Results?

*Author of original report: Sent an email to COX

*Consumer Suggestion: careful of cox

*UPDATE Employee: Bundle Trick Victim

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Cox cable sold me a bundle  that includes phone--supposedly cheaper than a service without phone-- charged me the arms and legs on the phone; very quickly ejected my payment, and referred me to nasty collection agency, who will put it in my credit report very quickly as a reprucution for cancelation of services.  

Moved to Chula Vista, CA in July 2013. Called Cox Cable to sign up  for Intenet and basic cable only.  The salesperson attempted to sell me a bundle of cable and  telephone services; and Internet. I told her I have a cellular phone, I haven't been using land line for a while.  She convinced me that adding the phon service reduces the payment by about $20 a month; I accepted.  I didn't use a phone for months, not even once. I had a relative help clean the house, while I was at work, she was young with problems (didn't have cel phone); I connected a phone for her and asked her to use the phone just to call 911 if needed. Within less than a week she charged  $480 on the phone (this is extremly ripoff phne) without my knowledge. I couldn't afford paying a bill that totals $600 at once. I Called Cox, the agent told me he waived the telephone charges, he said he could see I had never used the phone before so he waived me (the call was approximately on December 18, 2013) . Four weeks later, received a letter from Cox that I am delinquent and will be referred to a Collection Agency.  I came to the conclusion that Yes the phone is in my house, my responsibility; I am an adult and shouldn't have bought the "Bundle Trick". Tried to pay a payment that equals what I  usually pay every month on line several times; every time I tried Cox system rejected the payment.  within weeks I was referred to Credit Control, now I agreed with Credit Control to pay $80/month, I am paying, but they are calling me numerous times.I agreed with them the payment is on 1st of each month (when i receive my salary), they're sending me bills as if I missed payment (example: something like "Your payment is due on the 16th, we haven't received it with threats"). Worst than all,they said they'll put this on my credit recelliport, this is really unfair, I am getting out of credit problem due to divorce after years of struggling, almost cleaned my credit; and here we go. Cox has their box back, but I feel they are punishing me for canceling. I heard the operate better in neighborhoods of higher income; not sure of the facts regarding this part.


This report was posted on Ripoff Report on 03/29/2014 08:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Cable-/nationwide/Cox-Cable-Cox-Communications-Cox-Bundle-Trick-Chula-Vista-and-many-other-cities-Califor-1134654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Solomon Ortiz Cox Communications

AUTHOR: Zadeh Yost - ()

called me a towel head and seriously offended me.

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#2 Author of original report

The bundle trick is still haunting me

AUTHOR: BundleTrickVictim - ()

 As you can see in this website, COX wrote a rebuttal; supposedly to help. So far, there's nothing..the rebuttal didn't include a phone number. I called COx cable they didn't want to speak with me, the referred me to the collection agency. So, I am not sureof the legitimacy of Cox message.

 

A real bad business, I have been paying the collection agency, but the balance is not changing. Where is the money going? I am looking for an attorney or consumer group to helo, if anyone can refer me I appreciate it. Remember it is COX COMMUNICAATIONS and the one who are receiving money without changing the balance are Credit Control..

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#3 Author of original report

Results?

AUTHOR: BundleTrickVictim - ()

 I sent an email to Cox as per Becky K of Cox social media specialist on Friday May2, 2014,  pm. Waiting for the results..I'll post a report as soon I recieve results.

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#4 Author of original report

Sent an email to COX

AUTHOR: BundleTrickVictim - ()

Sent an email  on Friday, May 2 pmt "Cox help" as per the direction from the above message. I'll keep you posted as soon as I get a result; i.e. when this issue is resolved.

 

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#5 Consumer Suggestion

careful of cox

AUTHOR: Mike - ()

be careful after posting  stuff that may be called liable   and then contacting cox (or any other company with lawyers)     and giving them  your personal info in reference to the post.  you may end up in real trouble.

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#6 UPDATE Employee

Bundle Trick Victim

AUTHOR: CoxHelp - ()

Hi There,

I certainly understand how upsetting this must be, and I know I'd be "hot to trot" if I was in your shoes. I wholeheartedly apologize for the way this situation played out! I'd like to investigate what happened with your account and verify that our agent correctly documented and updated the account at the time we told you we would waive the charges. In order to locate your account, please email us at cox.help@cox.com. You can copy the text from this post and paste it into the email, if you like, and be sure to include the full service address at the time your account was active with us. I will do everything I can to sort this out for you!

Sincerely,

Becky K.
Cox Social Media Support Specialist

 

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