- Report: #1134654
Report - Rebuttal - Arbitrate
Complaint Review: Cox Cable
Cox Cable Cox Communications Cox Bundle Trick Chula Vista and many other cities California
*Consumer Comment: Solomon Ortiz Cox Communications
*Author of original report: The bundle trick is still haunting me
*Author of original report: Results?
*Author of original report: Sent an email to COX
*Consumer Suggestion: careful of cox
*UPDATE Employee: Bundle Trick Victim
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Cox cable sold me a bundle that includes phone--supposedly cheaper than a service without phone-- charged me the arms and legs on the phone; very quickly ejected my payment, and referred me to nasty collection agency, who will put it in my credit report very quickly as a reprucution for cancelation of services.
Moved to Chula Vista, CA in July 2013. Called Cox Cable to sign up for Intenet and basic cable only. The salesperson attempted to sell me a bundle of cable and telephone services; and Internet. I told her I have a cellular phone, I haven't been using land line for a while. She convinced me that adding the phon service reduces the payment by about $20 a month; I accepted. I didn't use a phone for months, not even once. I had a relative help clean the house, while I was at work, she was young with problems (didn't have cel phone); I connected a phone for her and asked her to use the phone just to call 911 if needed. Within less than a week she charged $480 on the phone (this is extremly ripoff phne) without my knowledge. I couldn't afford paying a bill that totals $600 at once. I Called Cox, the agent told me he waived the telephone charges, he said he could see I had never used the phone before so he waived me (the call was approximately on December 18, 2013) . Four weeks later, received a letter from Cox that I am delinquent and will be referred to a Collection Agency. I came to the conclusion that Yes the phone is in my house, my responsibility; I am an adult and shouldn't have bought the "Bundle Trick". Tried to pay a payment that equals what I usually pay every month on line several times; every time I tried Cox system rejected the payment. within weeks I was referred to Credit Control, now I agreed with Credit Control to pay $80/month, I am paying, but they are calling me numerous times.I agreed with them the payment is on 1st of each month (when i receive my salary), they're sending me bills as if I missed payment (example: something like "Your payment is due on the 16th, we haven't received it with threats"). Worst than all,they said they'll put this on my credit recelliport, this is really unfair, I am getting out of credit problem due to divorce after years of struggling, almost cleaned my credit; and here we go. Cox has their box back, but I feel they are punishing me for canceling. I heard the operate better in neighborhoods of higher income; not sure of the facts regarding this part.
This report was posted on Ripoff Report on 03/29/2014 08:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Cable-/nationwide/Cox-Cable-Cox-Communications-Cox-Bundle-Trick-Chula-Vista-and-many-other-cities-Califor-1134654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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