- Report: #957021
Report - Rebuttal - Arbitrate
Complaint Review: Cox Communication
Cox CommunicationInternet United States of America
Cox Communication Beware Installation fee rip off Internet
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The installation went smoothly and there were no issues. Right before the contractor left (Cox hires separate companies to do installation), the contractor was completing his paperwork and told me that I'd see an extra $49.99 on my bill for the install. So......I was upset to see an additional $59.99 on my first bill. I called Cox and was told that $20 was for drilling through the outer wall for the cable; and the $39.99 was a networking install charge. I explained I had no network set up. She said the wireless router was considered a network. I filed a complaint with the Better Business Bureau. I paid the first bill but did nor include this fraudulent charge. I have spoken to Cox twice requesting this charge be removed; both times was told the phone rep couldn't remove it but my request would be taken to a higher level and I'd receive a phone call. Cox has not followed up and now I'm getting harassing calls demanding the payment. This is despicable business practice.
This report was posted on Ripoff Report on 10/19/2012 12:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communication/internet/Cox-Communication-Beware-Installation-fee-rip-off-Internet-957021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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