- Report: #678787
Report - Rebuttal - Arbitrate
Complaint Review: Cox Communication
Cox Communication29947 Avenida De Las Banderas,RSM,California 92688 Internet United States of America
Cox Communication Falsified phone rates and delayed billing to Customers Internet
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I used Cox Communication for Cable,Internet and Phone. Cox Communication promised me a .5 cents minute calls for long distance. Every month I would get my cable and internet bill.
But my phone bill was omitted. On the third month I received all three bills combined totalling $4,200.00. My long distance bill per minute ranged from .25 cent to .60 cents per minute. I called and spoke with customer service numerous times and no one would help me. I had to go to a local business office inRancho Santa Margarita and asked to speak to a Manager. Both Manager and Supervisor agreed that my billing was erroneous. One week later a Supervisor calls me and said they would credit me 1,400.00 for the mistake.
And they decided to pin me for .25 cents a call. That's still $2000.00. My billing should be $200.00 at.5 cents a call. This is wrong! And because all three services areintertwine together, Cox Communication has threatened to turn off all services unless I pay the telephone bill.
This is how Cox Communicationtreats it's customers by deliberate act of lying to earn your business. I would not recommend Cox Communication to anyone!
This report was posted on Ripoff Report on 01/04/2011 11:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communication/internet/Cox-Communication-Falsified-phone-rates-and-delayed-billing-to-Customers-Internet-678787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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