- Report: #925567
Report - Rebuttal - Arbitrate
Complaint Review: Cox Communications Roanoke, VA
Cox Communications Roanoke, VA5400 Fallowater Ln Roanoke, Virginia United States of America
Cox Communications Roanoke, Virginia Cox Communications - NOT "your friend in the digital age"! Roanoke, Virginia
*UPDATE Employee: Re: Service Issues
First, we were told that accounting had placed a block on our account, and the rep would "send an email" to find out why (we got this same excuse on three additional calls we made!), and would call us back.
They never called back. The next day, we called again. We were assured the "block" had been "taken care of," and we'd have service by "Friday at 8 PM". Knowing it's nearly impossible to reach anyone after 5 PM on a Friday, we called at 3: 30, and were assured our cable was reconnected (Yes, in addition to SUSPENDING the account, Cox also has the SOP of placing a BLOCK on the account, AND physically DISCONNECTING the cable at the pole!). We explained we STILL HAD NO SERVICE! Then another runaround of repeating NUMEROUS times to EVERY "customer service rep" we spoke with that EVERYTHING has remained the same for YEARS regarding the TV being hooked up! NOTHING had changed!
Friday. ONE WEEK after paying in full, still no service! They said the "tech" had reconnected the cable on the pole. We told them we STILL HAD NO SERVICE! They said they'd send the tech back.The tech came, stood on the ground, stared at the wires at the top of the pole, and said there was no problem. We told him there IS a problem: WE STILL HAVE NO SERVICE! He said they'd have to "send someone next week to come inside, to make sure everything was hooked up right." We told him what we've told Cox two dozen times by now: NOTHING HAS CHANGED INSIDE THE HOUSE! The "tech" then started complaining how, as a subcontractor, he wasn't re
This report was posted on Ripoff Report on 08/10/2012 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications-Roanoke-VA/Roanoke-Virginia-24016/Cox-Communications-Roanoke-Virginia-Cox-Communications-NOT-your-friend-in-the-digital-925567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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