• Report: #504877

Complaint Review: Cox Communications - Roanoke

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, October 05, 2009
  • Updated: Thu, December 10, 2009

  • Reported By: anonymous — roanoke Virginia USA
Cox Communications - Roanoke
www.cox.com Internet United States of America

Cox Communications - Roanoke Premium rip-off Internet

*Consumer Suggestion: Suggestions for resolution of problem

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Despite repeated emails to Cox Communication in Roanoke requesting that some attention be paid to the erroneous or non listing of the government access channel programming schedule, the lack of listings continue.  Cox is a monopoly in the City of Roanoke, though Comcast is available within two miles.  In emailing the company I requested under the American with Disablities Act to not be contact by phone but by email.  The phone rings, it Cox with a run around how its not there problem the premium guide I pay for it wrong.  How does their programming traffic?  There was nothing but rudeness when I pointed out the ADA request.  How do they continue to get away with this.  If they provide a service, provide it, don't pass it off.  This has been going on for two + years.  I  have given up. 

This report was posted on Ripoff Report on 10/05/2009 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications-Roanoke/internet/Cox-Communications-Roanoke-Premium-rip-off-Internet-504877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Cox Communications - Roanoke

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Suggestions for resolution of problem

AUTHOR: spc3rd - (USA)

   I understand your situation as I too, had problems with Cox here in eastern Virginia earlier this year.  I have 3 suggestions which may help you obtain resolution of the problems you cited.

   First, try sending a Certified Mail letter (with a return receipt request) to Cox's president, Mr. Patrick J. Esser providing specific details of your problem, such as, dates you contacted Cox's Customer Support staff, the problem you contacted them about, what type of response you received, etc. 

   The reason for sending your correspondence via Certified Mail with a return receipt request is to ensure they receive your letter and you will have the return receipt bearing the signature of whoever received your letter at Cox.  (They can't turn around and say they did not receive it).

   I know how frustrated I was after having to call Cox's Customer Support 13 times in 30 days and still not receiving resolution of the problems I was having, but it is important to be as congenial as possible in your wording.  After explaining the problems you need resolution to, BE SPECIFIC as to what you would like to see done to resolve the problem(s). 

   Also, be sure to mention your request(s) related to the ADA.  I did get my problems resolved after sending Mr. Esser just such a letter, as well as, a phone call from one of his assistants. If after doing this you still have not obtained a satisfactory resolution of your problem(s), then there are 2 other options you might consider.

   First, there is usually a local governmental agency that oversees cable/Internet providers to whom you can direct a complaint to.  If you have such an entity there in Roanoke, then consider filing a formal complaint with them...again being as specific as possible. 

   Lastly, you can file a complaint with the U.S. Department of Justice against Cox if they are engaging in practices non-compliant with the ADA.  I hope this will be of some help.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory