About the middle of March, 2013, I was left a 'door hanger' on my front door from Cox Communications. No one bothered to knock because I was home. The door hanger had the last box checked stating Cox detected a cable 'leakage' problem at my home, an apt in a 4plex I own and am rehabbing. On checking the internet to see what cable leakage is, there was suddenly no internet signal, the only service I receive from Cox.
On the way to Home Depot, there were 2 Cox technician trucks and 3 technicians standing around outside their trucks doing nothing but gabbing. I stopped to tell them I had no internet service and they told me that was because they just put a 'filter' to intentionally block my internet service at my 4plex. I said I'd called to report my service being down and Cox was sending out a technician. On asking if I'd be charged for something I didn't cause, the Cox representatives said no, because they had intentionally blocked my internet signal with a filter they had just put in due to alleged 'cable leakaage'.
A female technician arrives 4 hours later and sees a splitter installed by the initial cox cable installer who hooked the system up on buying a Cox Cable modem. Said technician said the splitter put on by a Cox technician is what is causing the alleged 'cable leakage'. I asked why did the Cox installer use a splitter when one wasn't needed and she said she didn't know. Keep in mind I've had numerous splitters installed by Cox or basic cable before out west at a duplex I owned, some with an empty coax outlet, but there was never any reports of 'cable leakage' in the 10 years I had their service.. Cox just used a contractor that kept disconnecting me despite paying my cable bill automatically with a credit card.. I asked the technician if I'd be charged citing Cox as the cause of this alleged cable leakage and intentionally blocking my internet service and she said she didn't know - she only repairs the system.
A month later I get a bill with an extra $59 for an in home service charge! A charge for an in home service forced on me by Cox communications intentionally blocking my internet signal with a 'filter' they'd installed over alleged 'cable leakage' cause by a Cox technician installing the service using a splitter that wasn't needed!
This has all the markings of a corporate SCAM to pad customer bills with bogus charges! I called the billing department and they claim it's a legitimate charge for an in home service refusing to remove the charge despite my explanation and valid objections. I'll find another broad band service, even if it costs more! Cox has always cause me problems from basic cable being disconnected 3 times in 3 years despite 'auto pay' with a credit card to now this bogus charge.. Avoid Cox at all costs!