• Report: #1108003

Complaint Review: Cox Communications

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  • Submitted: Wed, December 18, 2013
  • Updated: Mon, June 02, 2014

  • Reported By: arich1 — Henderson Nevada
Cox Communications
Henderson, Nevada USA

Cox Communications Cox Cable Terrible service Henderson Nevada

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Ordered cox bundle service for $ 149.00 for 2 years. TV, internet, Phone.

I live in a section of Las Vegas that Cox has not updated their system for over 10 years.

I need constant internet service. Work from home. Cox said I would receive 10 mb of speed.

2nd day no internet, so when the internet goes down so does your phone service.

So now I am on hold for 3 hours using my cell phone minutes to speak to someone about no internet.

Cox sends out a repair man, changes a bunch of wires, leaves.

Internet service works for 2 hours, down again.

On hold for 2 hours, Cox sends out a second repair man.

Second repair man, changes modem box, checks wires, says they need to change out outside wiring, puts in order to do so.

Repair never came.

Now I am dealing with intermitted internet service for the next 3 weeks.

Called a total of 5 times, with hold times total 10 hours.

Now first bill arrives $ 271.87.

Charged me for long distance calls that I was told when I signed up would be free.

Due to no constant internet service, I have no choice but to cancel service.

Just received my final bill with a $ 220 early termination fee.

This has been the worst experience I have ever had with a company.

Total ripoff.

Please be aware of this company. Stay far away

 

 


This report was posted on Ripoff Report on 12/18/2013 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/Henderson-Nevada-89052/Cox-Communications-Cox-Cable-Terrible-service-Henderson-Nevada-1108003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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