- Report: #942131
Report - Rebuttal - Arbitrate
Complaint Review: Cox Communications
Cox Communications705 N. Rancho Drive Las Vegas, Nevada United States of America
Cox Communications illegal billing and harrassment Las Vegas, Nevada
*Author of original report: You work for Cox?
*Consumer Comment: You are not that important
be no charge for the transfer. After the simple hookup, the next bill had a charge of around $75.00 extra for the service. It took about a week, and many persistent calls to finally get the charge removed from the web site, so that the correct amount I owed was displayed before I would pay the bill.
Soon after, my service became flaky, conking out for hours at a time. When I called for a service repair call on a Tuesday, I was told no service tech could come until Saturday. Saturday came, and no one showed up. I called again, very upset as I had made special arrangements to be there all day so the service could be repaired, and was jerked around until Monday. The tech guy said the initial install was poor, that the tech never properly checked line level signals, and changed out a severely worn connector.
The next month I get another bill with added charges that took many days and many calls to correct.
Then I get an August bill, and pay it early. The next months bill comes, and the charges for August are added to it, they say they didnt receive payment. This is after I paid at their web site, and received an email confirmation. When I call again to complain, the woman said there is no record of my payment. I told her I would not pay another bill until I am properly
billed. I sent them the email confirmation, and still no correction to the online bill amount they say is due.
It is clear that someone is tampering with my file in their computers to punish me for complaints previously filed, to retaliate for likely disciplinary actions received. I have read horror stories from others on the internet of Cox discriminating against those who stand up to them by harassing them in a manner that causes them not to pay so they can discontinue service. This is illegal, and I want acknowledgement for what I have paid, and intervention from someone to stop them for torturing others.
This report was posted on Ripoff Report on 09/16/2012 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/Las-Vegas-Nevada-89109/Cox-Communications-illegal-billing-and-harrassment-Las-Vegas-Nevada-942131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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