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  • Report: #972422

Complaint Review: Cox Communications

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  • Submitted: Wed, November 21, 2012
  • Updated: Fri, November 30, 2012

  • Reported By: James — Las Vegas Nevada United States of America
Cox Communications
750 N. Rancho Dr. Las Vegas, Nevada United States of America
  • Phone: 702-384-8084
  • Web:
  • Category: Cable TV

Cox Communications Faulty Service Las Vegas, Nevada

*Author of original report: Response to Chris of Cox Communications

*UPDATE Employee: Re: Service/Billing Issues

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On August 27, 2012, I sent Cox Communications a letter by certified mail, which they received on August 29, 2012.  In the letter I disputed the billed amount of $204.44 on a statement dated August 20, 2012, from Cox Communications.  The reason for disputing the bill was due to the fact Cox Communications had three different opportunities to fix the problems with my cable TV service, Internet service, and telephone service.  Over the course of two months, Cox sent out three different technicians on three different occasions.  The Cable TV service would cut out continuously.  The picture on my roommates' TV's and my TV would pixel-ate, and we would lose complete Cable TV service.  We could not watch one program without this occurring.  My Internet service would cut out continuously.  Cox's own technician admitted to me over the telephone that they had a node go out and that it showed my home modem connecting and disconnecting from Cox's Internet service over 1,000 times.  Our telephone service did not work either.  We could pick up the handset, and we would not hear any dial tone.  We could not receive or make any telephone calls.

I thought the third technician had corrected the problem in mid August 2012, but this was not case.  The same problems occurred.  I called to cancel all services, but I was placed on hold for over a half hour.  I could not tolerate to hold any longer because I had just been released from the hospital after undergoing open heart surgery and having two bypasses placed.  One of my roommates called, and he was placed on hold for over 45 minutes, and he gave up holding.

Therefore, I wrote the above reference letter disputing the bill as well as requesting all services with Cox Communications be canceled effective immediately and a return mailing address as to where to return their equipment.  Cox Communications did not acknowledge receipt of my letter until almost 30 days later, being September 26, 2012.  They sent me a letter dated September 26, 2012, which was unsigned.  They ignored my request to disconnect services.  They did not acknowledge my dispute as to why I did not owe the bill because of faulty services.

Cox Communications went ahead and rendered faulty services to my home without my authorization.  Note:  I requested in my letter dated August 27, 2012, to cancel all services.  Next, Cox Communications continued to bill me for the unauthorized faulty services.

In the meantime, the latter part of August 2012 my roommate secured TV service from Directv and Internet service from Century Link.  I secured telephone service from Vonage.  Cox's service were to no avail to us.  We could not use them because of their faulty service.  They did not work properly.  

On November 21, 2012, I called Cox Communications.  They agreed to credit the bill to some extent, but it still leaves over a remaining balance of over $100.00 for unauthorized faulty services.  I advised them if they did not credit my account in full that I would file the matter in Justice Court in Clark County, Nevada, to quash the bill by securing declaratory relief and a court order.  The representative argued with me and told me I could not cancel my services by writing to Cox Communications.  The representative stated that I had to call them in order cancel services with Cox Communications.  I informed her I knew the court would honor my letter because the letter preserved my legal rights.  She went silent. 

This report was posted on Ripoff Report on 11/21/2012 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/Las-Vegas-Nevada-89156/Cox-Communications-Faulty-Service-Las-Vegas-Nevada-972422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Response to Chris of Cox Communications

AUTHOR: James - (United States of America)

Chris,

On Tuesday morning, November 27, 2012, I was contacted by a party from the Cox Communications office in Las Vegas in response to my latest letter, which I faxed to the president of Cox Communications in Atlanta, Georgia.  She stated that she was adjusting the bill and would contact me back the same day.  Too date, she has not contacted me again.

Also, two letters were sent via certified mail on Tuesday, November 27, 2012.  One was sent to the president of Cox Communications corporate office in Atlanta, Georgia, and one to the local office in Las Vegas.

Unless the bill is adjusted to zero within 10 days, my plans are to file the matter in Justice Court in Clark County, Nevada.  I have given Cox Communications every opportunity to remedy the problem.

Author
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#2 UPDATE Employee

Re: Service/Billing Issues

AUTHOR: Coxtech1 - (U.S.A.)

I'd be happy to take a look into this issue for you.  Could you please email us at CoxLasVegas.Help@cox.com with your account details for further assistance?

-Chris
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