- Report: #1036200
Report - Rebuttal - Arbitrate
Complaint Review: Cox Communications
Cox CommunicationsP.O. Box 9001085 Louisville, Kentucky United States of America
Cox Communications fancy, yet subdued "monthly service" ripoff Louisville, Kentucky
*UPDATE Employee: Re: Billing Concerns
When Cox's rep realized this, he offered to give me a "generous" credit of $100 when in fact the surcharge is really worth $203.70. Their explanation is that I noticed the mistake too late and did not report it, which makes it my mistake as well. They cover themselves with a note on one of the last pages in their statement saying : "If you have any questions regarding your bill or disagree with any portion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill's due date..."
Does this sentence give them the right to keep the money that is not rightfully theirs, even if demonstrated that they are wrong? No note says that if more time has passed, they will not reimburse the overcharges resulting from their mistakes.
How could they not know that I only had 2 boxes? Don't they keep an inventory of their boxes? I am sure this mistake was done on purpose just to extort more money for nothing and I am outraged!!! Isn't it interesting that they never err on the part of the customer, but always in their favor, which tells me something: this was no mistake!
Please help! I would like to get back the rest of the money I overpaid for their "honest mistake". Do I have any recourse in this matter? Thank you in advance for your help.
This report was posted on Ripoff Report on 03/19/2013 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/Louisville-Kentucky-40290-215-/Cox-Communications-fancy-yet-subdued-monthly-service-ripoff-Louisville-Kentucky-1036200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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