- Report: #305738
Report - Rebuttal - Arbitrate
Complaint Review: Cox Communications
Cox Communications1550 W Deer Valley Rd Phoenix, Arizona U.S.A.
Cox Communications Billing of calls I did not make, changing my phone service without my approval Phoenix Arizona
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They have screwed up my service even to the point of blocking my out going calls. I called customer service and they tried to tell me they can't do that kind of blocking, however, they said it would take 48 hours to find the problem and correct it. They have also put a block on collect calls which I did not request. Every time I call customer service, I get a different excuse as to why my service is so messed up. I would cancel their service but I have a bundled package with cable. The complex I live in only allows Cox cable. I don't know what to do to get my normal phone service restored. I dont know where to go to get help.
This report was posted on Ripoff Report on 02/03/2008 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/Phoenix-Arizona-85027/Cox-Communications-Billing-of-calls-I-did-not-make-changing-my-phone-service-without-my-a-305738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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