- Report: #866212
Report - Rebuttal - Arbitrate
Complaint Review: Cox Communications
Cox CommunicationsP.O. BOX 659004 San Diego, California United States of America
Cox Communications Cox Communications Will Not Reduce my bill, Must Switch ASAP! San Diego, California
*Consumer Comment: Introductory offer
Looking for a way to reduce my Cox Bill ($167+), I purchased my own Modem, and returned the Cox's modem I had been renting for $10.00 a month. You'd think that would mean, $10 less on my monthly bill, but here's what happened.
1st month (Jan) the $10.00 monthy charge was completely removed and my bill was $155+.
2nd month (Feb) increased from $155 to $157. Cox charged 1/2 month fee for the modem I already returned.
3rd month (Mar)- expecting to see a bill amount of $155, instead my bill increased to $165.81.
Yet another increase:
TV (expanded services) $63.99
Highspeed Internet $52.99
Recently AT&T U-Verse made the following offer. With the same services I have with Cox, I was offered a monthly total of $115.00 for 1 year. $50 less than Cox.
To provide a chance to keep a loyal customer, I contacted Cox and a rep transferred me to, what she referred to as, "the loyal customer line". After discussing the annual $115.00 offer made by AT&T U-verse, the rep informed me that he could give me a reduction of $15.00, and advised me that the $15.00 decrease would go into effect immediately. Are you kidding me? $15.00. To entertain the measly $15.00 reduction, I went online and even that was not honored. I instead witnessed a reduction of $4.36 not $15.00. The measly $15.00 isn't even enough to keep me, however, the over-the-top price increases and dishonesty is even more reason to leave Cox! Guess what? They don't care. Now I will be forced to go elsewhere.
This report was posted on Ripoff Report on 04/09/2012 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/San-Diego-California-92165/Cox-Communications-Cox-Communications-Will-Not-Reduce-my-bill-Must-Switch-ASAP-San-Dieg-866212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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