• Report: #866212

Complaint Review: Cox Communications

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  • Submitted: Mon, April 09, 2012
  • Posted: Tue, April 10, 2012

  • Reported By: majorshadow — San Diego California United States of America
Cox Communications
P.O. BOX 659004 San Diego, California United States of America

Cox Communications Cox Communications Will Not Reduce my bill, Must Switch ASAP! San Diego, California

*Consumer Comment: Introductory offer

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My Cox Communication Bill continues to rise! 

Looking for a way to reduce my Cox Bill ($167+), I purchased my own Modem, and returned the Cox's modem I had been renting for $10.00 a month.  You'd think that would mean, $10 less on my monthly bill, but here's what happened.

1st month (Jan) the $10.00 monthy charge was completely removed and my bill was $155+. 

2nd month (Feb) increased from $155 to $157.  Cox charged 1/2 month fee for the modem I already returned.

3rd month (Mar)-  expecting to see a bill amount of $155, instead my bill increased to $165.81.

Yet another increase:

TV (expanded services) $63.99

Highspeed Internet   $52.99

Telephone  $60.32

Recently AT&T U-Verse made the following offer.  With the same services I have with Cox, I was offered a monthly total of $115.00 for 1 year.  $50 less than Cox.

To provide a chance to keep a loyal customer, I contacted Cox and a rep transferred me to, what she referred to as, "the loyal customer line".  After discussing the annual $115.00 offer made by AT&T U-verse, the rep informed me that he could give me a reduction of $15.00, and advised me that the $15.00 decrease would go into effect immediately. Are you kidding me? $15.00.  To entertain the measly $15.00 reduction, I went online and even that was not honored.  I instead witnessed a reduction of $4.36 not $15.00.  The measly $15.00 isn't even enough to keep me, however, the over-the-top price increases and dishonesty is even more reason to leave Cox!  Guess what? They don't care.  Now I will be forced to go elsewhere.

This report was posted on Ripoff Report on 04/09/2012 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/San-Diego-California-92165/Cox-Communications-Cox-Communications-Will-Not-Reduce-my-bill-Must-Switch-ASAP-San-Dieg-866212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Introductory offer

AUTHOR: Ashley - (U.S.A.)

POSTED: Tuesday, April 10, 2012
You do realize taht the offer with Uverse is an INTRODUCTORY offer right? Meaning after 1 year you have to pay their full price too. Which will run you 150$+ too.
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