- Report: #576041
Report - Rebuttal - Arbitrate
Complaint Review: Cozy Retreats
Cozy RetreatsSevierville, Tennessee United States of America
Cozy Retreats Cozy Retreats Rented cabin to multiple people at same time, no refunds Sevierville, Tennessee
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I sent the Paypal payment of $300 on 12/18/2009. She requested we pay our balance by 12/21/2009 as a wire transfer to a bank. I said I was uncomfortable wiring money but she insisted that it cost them money to do Paypal, so they preferred that did a wire transfer. I sent the wire transfer of $309.98. On 12/23/2009, I emailed Shirley to confirm she had received our payment. On 12/24/2009, I received an email from her stating that she received our balance and we would receive our packet later that day.
I never received anything. I called Shirley at 225-200-5275 and left a voice mail several times saying that we weren't sure where we were going so we needed the address. We were scheduled to leave at 11AM on 12/26/2009. At 10:30AM, I finally received a call from Shirley giving us the address and key code of 616 Magic Kingdom Lane.
We arrived at the cabin at approx. 7:30PM on 12/26/2009. There were cars in the driveway so my husband went up and looked inside. There was another family there. We went to leave and they came out and asked if we had rented the cabin for the night. We said we had. The family said that they had also booked the cabin for that week. They said that we were the second family to come by and say we had booked the cabin. All of us had paid in full, either wiring money or PayPal. We called the Sevier County Sheriff's Department and filed a report.
Upon leaving the cabin, I called Shirley Matthews and left a voicemail. I also emailed her stating the situation. I received an email on 12/27/2009 stating that there was a mixup and we would receive a refund in 7-10 business days. This is the last contact I have had with Shirley. I have called and emailed several times with no response.
I filed complaints with vacationhomerentals.com, my bank, and Paypal, none have been able to refund my money. The cabin is no longer listed at vacationhomerentals.com. It is now listed with Shirley Matthews at http://mimbeo.com/vacation-rentals/tennessee/beautiful-log-cabin-smoky-mountains-4023.html.
This report was posted on Ripoff Report on 03/01/2010 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cozy-Retreats/Sevierville-Tennessee-37876/Cozy-Retreats-Cozy-Retreats-Rented-cabin-to-multiple-people-at-same-time-no-refunds-Sevie-576041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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