- Report: #865001
Report - Rebuttal - Arbitrate
Complaint Review: Cozy and VIP Travel Reservations
Cozy and VIP Travel Reservations427 Lee Jackson Hwy Sute A01, Staunton, Virginia United States of America
Cozy and VIP Travel Reservations Totally missrepresented and not told that there was a $189.00 yearly fee until collection agency called, ripped off of 4,120.00 Staunton, Virginia
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You could not imagine the hoops of fire we had to jump through, they denied our voucher after keeping it 8 weeks and then returned it saying we had not sent it certified mail. Well, they got it, kept it 8 weeks and then voided it. Well, here we go again. We send in a new voucher and there were so many black out dates, I fully expected to see my grandmothers birthday on there. They once again denied it saying it was unable. They are just trying you get you to give up I am sure. In the meantime following numerous unreturned phone calls, the service is not user friendly and better deals can be gotten numerous other locations. We paid off the package the day we signed up.
Yesterday we received a phone call from a collection agency saying we owed $189.00 yearly fee. Nothing was said when we signed up about a yearly fee to keep the package. It was a total rip off and we really would like to start procedings with a attorney to get some or all of our money back. The gentleman with the collection agency said that if the fee wasn't paid yearly we would just lose all the money. We are so disgusted and regreting that we were taken in by this scam. If anyone else can benefit from knowing this, and please do not sign up, you will be so grateful.......Sincerely Alice H
This report was posted on Ripoff Report on 04/06/2012 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cozy-and-VIP-Travel-Reservations/Staunton-Virginia-24401/Cozy-and-VIP-Travel-Reservations-Totally-missrepresented-and-not-told-that-there-was-a--865001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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