- Report: #1068391
Report - Rebuttal - Arbitrate
Complaint Review: CozyWinters.com
CozyWinters.com4821 Golden Foothill Parkway El Dorado Hills, California USA
CozyWinters.com A company where customer's benefit does not count El Dorado Hills California
*Author of original report: CozyWinters.com A company where customer's benefit does not count - Update July 23, 2013
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This note is to express to CozyWinters.com my displeasure for the way you conduct your business, in a total disregard for the benefit and service of the customer. I’ll refer only to facts that I have experienced during the two years or more that I have been using your heating gloves.
I will send a copy of this report to Ripoff Report, and to all US Agencies for the protection of the customer that I’ll be able to reach. The public is entitled to know what may happen to them when they deal with you, as well as what they may expect from the product itself.
I bought a pair of “Battery Heated Gloves with One-Button Controls” from you; they were comfortable and effective. Before 200 hours of use, one of the gloves stopped heating, and was replaced, free, from the seller, under one year warranty.
The replaced glove worked fine for 206 hours approximately and broke down. I contacted CozyWinters for a replacement; they told me that they do not sell individual gloves; if you want a replacement, you must buy the full package again, with new batteries, etc. for $199.00, even if you do not need batteries or recharger, but only one glove.
I concluded that it is not worth buying another pair; I have another set under a different brand, “warmgear;” they are exactly the same: shape, cost, and batteries exclusive for this product, and too expensive ($99.95, that otherwise would cost $20.00). This business is a monopoly: same producer with two different brands.
Gentlemen: you are free to handle your business the way you want, but I’ll try my best to inform the public that your business operates exclusive by your benefit, and not for the benefit and service of the customers. This is a terrible indictment for any business that relies on the good will of the public, and satisfaction of the customers. Indeed, in time you will experience the loss due to your practices.
This report was posted on Ripoff Report on 07/19/2013 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/CozyWinterscom-/El-Dorado-Hills-California-95762/CozyWinterscom-A-company-where-customers-benefit-does-not-count-El-Dorado-Hills-Califo-1068391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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