• Report: #24425

Complaint Review: Craftsman Tools Sears

  • Submitted: Thu, July 11, 2002
  • Updated: Fri, July 07, 2006

  • Reported By:Cummington MA
Craftsman Tools Sears
3333 Beverly Road Hoffman Estates, Illinois U.S.A.

Sears Craftsman Tools Sears Catalog reflects app $10.00 lower price than store. Store would not honor catalog price deceptive company Hoffman Estates Illinois

*Consumer Comment: Sorry,Denise,but thats not true

*UPDATE Employee: deceptive company

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Picked up Craftsman Tool Catalog (02T20114) at local SEARS store. Found product I wanted (item 34447 @ $19.99). Went to local Sears store (02343) and showed Associate #1156 disparity between catalog price (19.99) and store price (27.99).

He stated "That's the price plus shipping on catalog items, we do not honor catalog prices."

I said "So, the catalogs here at the register are about as valuable as toilet paper."

He stated "Yep."

Jack
Cummington, Massachusetts

This report was posted on Ripoff Report on 07/11/2002 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Craftsman-Tools-Sears/Hoffman-Estates-Illinois-60179/Sears-Craftsman-Tools-Sears-Catalog-reflects-app-1000-lower-price-than-store-Store-woul-24425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Sorry,Denise,but thats not true

AUTHOR: Lori - (U.S.A.)

Check out other REPUTABLE stores,and you'll find that they are more than happey to honor their catalog prices. I've done this at both Home Depot (saving over $10. per unit,11 units) and Kohls,in the last couple of weeks. (Funny you should mention shipping, because the items that I ordered from Home Depot included FREE shipping, and the difference was still in excess of $10.00 per unit!)

Often, when shown the catalog and or internet price, the local store WILL match (oh, BTW, this includes Best Buy and Walmart AND JCPenney) the price that is lower. Take into consideration that most places price match the competitions prices,and hands down, Sears loses. Now that Sears owns Kmart, I won't even shop there anymore. It's just not worth my time.

Next time you're out shopping for tools, Jack, check out Snap-On or another retailer. At least you'll get your money's worth!
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#2 UPDATE Employee

deceptive company

AUTHOR: Denise - (U.S.A.)

Sears is not deceptive on their pricing. It is cheaper in the catalog then it is in the stores because you have to pay shipping for the catalog items they give you a break.

I love to get people like you in my Sears store that act like a idiot and cause a scene at the registar. Go check out other catalogs and then go to their store it is the same as Sears because of the shipping.

I guess that means all the stores are deceptive to you? HA
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