- Report: #859048
Report - Rebuttal - Arbitrate
Complaint Review: Craig Crump
Craig Crump3225 Shallowford Road NE, Bldg 1100 Suite 1100 Marietta, Georgia United States of America
Craig Crump State Farm Insurance Cheats the elderly, doesn't look out for his customers, poor customer service, denies only claim in over 40 years as customer, Only interested in his pockets, not his customers. Marietta, Georgia
*Consumer Comment: What does the POLICY say about this coverage?
My husband and I moved in a little over a year ago and had noticed her floor in her kitchen was spongy. We are concerned about her safety because not only is the floor just generally unsafe but she is not very steady on her feet.
As with many elderly people, she is living on a fixed income and was already worried about coming up with the $2000 deductible for the claim. Well, Craig Crump and his office sent out an adjuster that flat out denied her claim saying it was too old. It shouldn't matter if the damage was done this week or 20 years ago, this woman has been a loyal customer for over 40 years.
This country doesn't produce actual goods anymore, so customer service is really all we have and now this is going out the window. When a business is only worried about their bottom line and not their customers, then they become nothing more than greedy money hungry corportaions. Don't they realize that happy satisfied customers positively effect their bottom line? Good customers spread the news of good service which in turn generates more business.
Pissed off customers file claims on RipOffReport, tell everyone in the community about the poor service they received, call the iTeam of their local news, and post on Facebook and other social media. The word gets around when you provide bad service.
Ask yourself this...do you want Craig Crump looking out for your elderly parents? If so, keep giving him your money...see how well you fare when your claim is submited.
This report was posted on Ripoff Report on 03/25/2012 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Craig-Crump/Marietta-Georgia-30062/Craig-Crump-State-Farm-Insurance-Cheats-the-elderly-doesnt-look-out-for-his-customers-859048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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