- Report: #1048568
Report - Rebuttal - Arbitrate
Complaint Review: Craign Forchetti Pools
Craign Forchetti PoolsPo Box 213 Morrisville, Pennsylvania U.S.A. Morrisville, Pennsylvania USA
Craig Forchetti & A-1 Pools and Spas Service was good, felt taken advantage of on price Morrisville Pennsylvania
*REBUTTAL Owner of company: a1 forchetti pools resolved !
*Author of original report: Spoke with Craig
*UPDATE Employee: A1 Forchetti Pools were Fantastic !
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I purchased a house with a pool in the fall of 2012. I don’t know anything about pools and figured I would use a professional company to do the closing, opening, and likely weekly maintenance until I learned.
I hired Craig in the Fall of 2012 to do the closing. The cost was $500. It took his guys 3-4 hours to complete the job. I thought they did a great job and were very thorough. $500 sounded like a lot at first, but when I saw all the work that went into it I felt good about spending the money. One of the guys (George) was clearly the expert, while the other younger guy was more of a helper.
My wife reached out to Craig again this spring to do the opening. At first he told us the price would be $400. During a subsequent conversation he raised the price to $500 because we had an Aqualink system (he said it would take additional time to do all the programming). $500 sounded fair given what the closing cost and how long it took.
His guys were done in about 30 minutes. They took off the cover, replaced the plugs and sprinkled a bag of chemicals into the pool. That was it. They didn’t know anything about how the Aqualink worked and did nothing to program it. They did nothing to clean all the leaves out of the pool or anything else. I was tempted to write out the check for $400 given that the difference between the $400 and $500 service was the Aqualink and they didn’t do anything with it, but I figured I’d just call Craig.
I called Craig and basically said I felt taken advantage of. His response was to tell me how much he was charging other people for jobs. He referenced replacing a liner that took 2 hours and charging something like $3,500 (although I assume that has a materials cost associated with it, as opposed to the opening which was simply 2 guys labor costs for 30 min and a small bag of chemicals that can be bought on Amazon for $10 to $20). Basically, he got me.
It’s also worth noting that he seems to go by a lot of different names. When I hired him in the fall it was Craig Forchetti pools. This spring the invoice shows “A-1 Pools and Spas“. When I vrote out the check the guy (George again, who was again fantastic) told me to make it out to Vance Forchetti. If you do some quick Google research you’ll see these guys have somewhat of a history. I’m a member of Angies List as well and while Craig Forchetti is not listed, but A-1 is. Their rating is a D.
I thought the guys that came to my house did a great job, I just think $500 for a 30 minute job with essentially no cost in materials was outrageous. Maybe it’s shame on me for not doing my homework. Again, I want to emphasize that the SERVICE was fine. If you're not worried about the money using this guy might be a good move.
This report was posted on Ripoff Report on 05/05/2013 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Craign-Forchetti-Pools/Morrisville-Pennsylvania-19067/Craig-Forchetti-A-1-Pools-and-Spas-Service-was-good-felt-taken-advantage-of-on-price-M-1048568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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