I recently bought wonderful suv that i had not had hardly any problems with. The car lot was actually great in ensuring their cars are reliable. I had no problem making my payments on time. My usual payment method was automatic bank draft...This month i was not notified that the drafted was denied. When i was aware we called to make a debt card payment.
The rep stated that they would not accept the payment. This was around 11 am. I was going to get the payment in before 2 pm so it would post the same business day. About an hour after we got off the phone i was getting out of the shower when my kids yelled out that there was a repo truck outside about to take the car away.
I went out side to speak quietly with the repo guy...fortunately he was polite and quiet. He stated he had never heard of a company like this. Usually companies go up to 60 to 90 days of deliquency. But 10 days is immoral!!! And should be illegal! I did understand that if he didn't come out some other company would have taken the job!!! But now instead of paying the $400, I am paying 2 car payments...$350 for the Repo Guy!
After coming down alittle from the shock...Credit Acceptance called a day later and asked what was my intentions for the truck?!!! I told the rep., my intention was to keep it(LOL). What did she think? If i didn't want it, i would have stopped paying a long time ago. Or trying to hide the car. And if there is a GPS tracker on it...why wasn't it just shut down until the payment is made?
***In closing...with all of these bad reports, The company should consider changing their policies and procedures. I WILL NOT REFER ANYONE ELSE TO THIS COMPANY!!! AT THIS RATE... YOU MAY END UP PAYING DOUBLE PAYMENTS EVERY MONTH....WOW!!!!
THERE SHOULD BE A LAW TO CHANGE THESE TYPE OF DEALINGS!!!
10 day MADNESS
garner, North Carolina