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  • Report: #1106087

Complaint Review: Credit Collection Services

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  • Submitted: Wed, December 11, 2013
  • Updated: Wed, December 11, 2013

  • Reported By: Jean — Mayfield Kentucky
Credit Collection Services
Two Wells Avenue Newton, Massachusetts USA

Credit Collection Services CCS lying about previoous phone calls, refusing to refund in timely manner Newton Massachusetts

*Author of original report: Still at it after all this time

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I had an account sent to CCS for collection. This was not sent because I didn't take responsibility for the debt, but because i simply coud not pay it (Quest Labs). I received a statement from CCS telling me what my payment would be. I thought I could manage it, but was not able to. I called them as soon as i realized i could not pay the specified amount, and negotiated a lower figure. I was told the original amount would not be processed. Much to my surprise and chagrin (maybe should not too surprised after all), when I checked my bank account shortly after the due date, i found they had taken a payment out that i made over the phone, AND the amount I had originally said I couldn't pay. I was furious.

I called them and was told that it could take up to 30 days to get the refund. Since I had to pay my rent, I faxed the document in question to their fax number that i had been given. I was told they had received the fax on the same day i sent it. I was also told the refund was already in process, and I would have the refund by December 11. It did not appear in my account today. So I called them, and they denied the phone calls that i had made, and also told me that they never received the fax. I was also told they would BEGIN processing my refund today, the 11th, but it would take 30 days.

I signed a promissory note for my landlord with today's date on it, since I had been told I would have the money today. I could face eviction for not paying my whole rent (I paid as much as I could, since I was told what turned out to be lies.) I also told them when i was first discussing this matter that i expected to have them also pay my late fee (A girl can dream, can't she). They were not impressed. Bottom line: They lied to me, hid communicartion between us, and are taking more time than i was told it would take-after faxing the voucher in question to them. I need to find out to whom I can go about this company.

 


This report was posted on Ripoff Report on 12/11/2013 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Credit-Collection-Services/Newton-Massachusetts-02459/Credit-Collection-Services-CCS-lying-about-previoous-phone-calls-refusing-to-refund-in-t-1106087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Still at it after all this time

AUTHOR: Jean - ()

I have been given so many dates when my "refund" would be in my account, that my head is swimming. The latest date i was given was last week Friday, January third. Since my bank says it can take up to three days for this to happen, i waited till this morning to verify that the money was indeed in my account. Gee, BIG SURPRISE! The money is still, after three days, NOT in my account.

And now i am also unable to bring up their website on line. Also BIG surprise. I will be calling them later this morning, as soon after they open as i can, which is 7 am my time.  I do not believe ONE word they are telling me, and am about to file a complaint with the original debtor. This is unacceptabvle, and is certainly NOT the way to get people to pay their bills, when they are already having a tough time doing so.

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