- Report: #780188
Report - Rebuttal - Arbitrate
Complaint Review: Credit Guard Inc
Credit Guard Inc3110 S Durango Drive Suite 205 Las Vegas, Nevada United States of America
Credit Guard Inc I asked to cancel my contract and CEO was really unprofessional,degrading my character and inappropriate.He also stated that I can go ahead and cancel but my request for my refund will be denied.He al Las Vegas, Nevada
*UPDATE Employee: Company reply
I call 9/22/11 and left message.Tim Clark (CEO) returned my call and I explained to him that I was not very happy with the results that is when Tim responded inappropriately stating, "Well its not my fault that you have bad credit, you got yourself in this situation". I replied and stated that he is very unprofessional to be talking to his customers that way and what they took off my credit report I could of done it myself. Tim shouted back and said " Why don't you come to my office and do it then, its not so easy as you think it is" . I asked him if this call was being recorded and he said NO! I asked him if I can speak to his manager.
He said " I am the manager". I told him that if he keeps shouting and talking to me this way our conversation will end. He then stated that he was not shouting. I then said," I would rather cancel my contract because I am unable to carry a conversation with someone very unprofessional and a scammer. He then stated that I can go ahead and cancel but my request for my refund but it will be denied! I then gave him my fax number to fax me cancellation form. I felt threatened, degraded my character, threatened that if I cancelled it would be denied anyways without even looking into it and disrespected as a so called "value client".
This report was posted on Ripoff Report on 09/22/2011 07:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Credit-Guard-Inc/Las-Vegas-Nevada-89117/Credit-Guard-Inc-I-asked-to-cancel-my-contract-and-CEO-was-really-unprofessionaldegradin-780188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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