• Report: #974838

Complaint Review: Credit One

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  • Submitted: Wed, November 28, 2012
  • Updated: Wed, November 28, 2012

  • Reported By: Nimbo — United States of America
Credit One
Internet United States of America

Credit One : Dialed 6 of their numbers and not a single one had the option to speak to someone live Internet

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I just recently recieved a pre-qualified card offer and submitted it for their platinum credit card. After finally receiving it I try to use it only to find out there's already a $75 balance for some annual fee I never saw listed in the offer. Now I'm sure its there somewhere but even so, $75?!?
But the worst part was when trying to call them to discuss a question on my account, not one of the options gets you to a live person. I went through every single option, and nothing! Went to their website and found 5 other numbers and dialed each one to find that they all dial in to exactly the same place.
I finally had look online to see how one can go about getting through to an actual human being. Thankfully the website gethuman.com provided a "trick" to get connected and when I finally did, the rep on the other end was as rude as anyone I've ever had to deal with from a call center. It was really as if he was angry I figured out how to get through to him. When I was done addressing my question, he just hung up. No good bye, have a good day, thank you for being a sucker and choosing credit one, nothing.
Unfortunately, I had to use the cad for a purchase but soon as I get it paid down, the cards gone. Would Never Ever Ever ever reccommend this company to anyone. Disgusting was the only word I could use to describe my overall experience feeling about this company.

This report was posted on Ripoff Report on 11/28/2012 06:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Credit-One/internet/Credit-One-Dialed-6-of-their-numbers-and-not-a-single-one-had-the-option-to-speak-to-so-974838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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