- Report: #240433
Report - Rebuttal - Arbitrate
Complaint Review: Credit Solutions - CSA
Credit Solutions - CSA15601 Dallas Parkway, Suite 700 Addison, Texas U.S.A.
Credit Solutions - CSA Ripoff does not deliver on promises refuses to give refund Addison Texas
*UPDATE ...Rip-off Report Investigation: Credit Solutions of America pledges to resolve complaints. Commitment to Customer Satisfaction Program. Consumers can feel confident & secure when doing business with Credit Solutions - Assisting clients by reducing unsecured debt - debt free in 3 years or less.
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I hired them to handle one American Express account which I was unable to make payments on due to an unexpected loss of income. In my case they did not do monthly follow-up calls, it would be generous to say they called me once every three months. They were unable to keep track of what collections agency was handling my account, so I had to do that on my own. They even gave my personal cell phone number to the creditor! The eventual settlement they reached was 60% of the original debt. I had to negotiate my own settlement with the creditor at 40%.
Since I did not take the settlement that CSA negotiated, I asked for a refund in accordance with their 100% satisfaction guarantee and was completely stonewalled. What I was eventually told was that since they did get a settlement offer for me, they were not obligated to give me any refund, even though the settlement was much higher than what they promised and they didn't provide the other services they had agreed to. Basically they took $1,800 from me and did nothing in return.
This report was posted on Ripoff Report on 03/23/2007 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Credit-Solutions-CSA/Addison-Texas-75001/Credit-Solutions-CSA-Ripoff-does-not-deliver-on-promises-refuses-to-give-refund-Addison-240433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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