SPECIAL UPDATE: April 14 2011: Credit Solutions of America remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Credit Solutions of America is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report Investigation:
To date, Credit Solutions of America has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Credit Solutions of America has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Credit Solutions of America remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Credit Solutions gets a POSITIVE RATING in customer support from the Rip-off Report. They are continuing to show their constant commitment to provide excellent customer service. Credit Solutions has done everything in their power to make sure that all their customers are happy, and continue to resolve any possible issues that could arise. Credit Solutions contacted us to resolve any issues and mostly misunderstandings being posted by former employees who had been let go from the company due to lack of performance. With over 750 employees and nearly 70,000 clients in a constantly changing and often difficult business, Credit Solutions is bound to be the subject of complaints.
Rip-off Report's investigation found that most complaints had already been resolved, and in many cases it was just a misunderstanding, but more importantly also found that Credit Solutions was prompt to make things right. Credit Solutions went above and beyond with their 100% satisfaction guarantee to provide help to almost 70,000 families get out of debt. Credit Solutions is committed to resolving complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves in a less than perfect manner and rewards employees who give service above and beyond to their clients We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into the context of its size and the nature of their business. Most debt settlement companies would never commit themselves like Credit Solutions has to the Rip-off Report Corporate Advocacy Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and Credit Solutions of America 100% commitment to customer satisfaction.Read more about Credit Solutions of America and their commitment to total customer satisfaction. Consumers doing business with members of the Corporate Advocacy Program can feel confident and safe when using a members product or services.Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGIONAL REPORT THAT WAS FILED
Credit Solutions of Ameria offers no solutions. Addision Texas
My husband and I contacted Credit Solutions of America last June seeking alleviation from credit card debt.
My husband is very sick and on disability so I started graduate school in order to make more money so we can afford to eat, pay bills...live. When his debilitating diseases worsened, we got so far behind we became desperate to find some way out. I spoke with someone at Credit Solutions who promised me that everything would work out and i was making the right decision if I signed up with them. I researched the company and found glorious reviews so my husband and I signed up for their program. I was very sorry to realize that my research obviously had many holes because the program does not work as advertised.
After we signed up, it was like a huge stone had been lifted from our shoulders. It was such a wonderful feeling...they were so positive...like cheerleaders in fact. I was able to sleep...
But shortly afterwards, we realized how they operate and darkness fell, the stone is back and is heavier now than ever...i see no light.
I was told by the person signing me and my husband up, D. Johnson, to open a separate bank account specifically for this program. I was told to save $600 per month and my husband was told to save around $300 per month. By doing this, our credit problems should be settled in thirty-six months. They told us that when we saved enough money to pay a card off, they would let us know and we could then send the credit card company a check.
This is totally untrue. They took out over $3,500 in fees before we quit the program and not one account was settled. We were in the program for six months.
They told us that the phone calls would stop and they did not.
What happens is...the credit card companies offer a settlement and a deadline to pay it...the settlement may be great, but they want all of it within a few days. Totally unrealistic amounts. (if we had that much money on hand each month, we certainly would not have any reason to be in a program such as this)
Then, when we could not come up with that much money within a few days, the credit card companies sent our accounts to lawyers offices...interest is growing as well. I have legal papers delivered, phone calls all day long...it is just terrible.
Credit solutions actually encourages you to get an unlisted phone number...i guess this is how they can advertise that there will be no more harassing phone calls.
We could never talk to the same person at Credit Solutions...one person would call me with an offer and never call back...when I called back, someone else would know nothing. We did get one offer that we could afford to pay off, but we could not get in touch with anyone who knew an thing about it. Then, when we did talk to someone who found this settlement information, she said that it was too late for that offer and the lowest she could go was twice the amount of the first offer. After the initial phone call...the one where they were so kind and supportive, the operators and "credit counselors" were not very helpful or kind.
We emailed these people over and over again...not one reply except when we emailed them to withdraw from their program...then...only then did they want to communicate.
Credit Solutions would email us offers and we would email back stating that we had not been in the program long enough to have saved that much money...no response...we would call and no response.
Citibank does not deal with this company...Credit Solutions said that I would have to contact Citibank to work something out. It was so easy. They put me on a low monthly payment plan...and when I get caught up the payments, my credit report will show that I have made my payments on time and be in good standing...
I thought this is how the program would be...easy. They promised it would be easy. All they did was take our money. They lied to us. They even told us that our credit would be okay...not good, but not bad. Mine and my husband's credit was pretty good and our scores were average or a little above, because we always paid each card on time (at least the minimum amount due)...until i got involved with Credit Solutions. They told us to stop making payments because this would scare the cc companies...they would think that we were going to declare bankruptcy. The credit card companies would be scared and offer wonderful settlements.
If I knew then what I know now...my husband and I would have done what we did with Citibank with each card we had. It is too late to deal with the credit card companies now...dealing with lawyers is much more difficult and costly. If we contacted each of our credit card companies ourselves, we would not be in financial dire straights right now...we would not have legal papers and claims pending.
Credit Solutions told us not to talk to any credit card companies and give them their phone number...there is actually a dialogue or script in our welcome packages telling us how to talk to the cc people. They promised us they would take care of everything.
Credit Solutions not only lied to us and took our money, they have made it necessary for me to declare bankruptcy...I'm sure you know what this entails. They promised so much and delivered nothing!
I am unsure what to do about this matter...I do know that my husband and I would like to make a formal complaint against Credit Solutions of America. I don't know if anything will come out of it, but I want it to be known that Credit Solutions of America offers no solutions. When you get into, or, are pushed into financial situations such as ours, you are vulnerable...they take advantage of this.