Credit Solutions of America Scam Review | Complaints INVESTIGATION: Credit Solution customers can feel confident & secure when doing business with Credit Solutions of America, Commitment to total customer satisfaction, positive rating for its customer support from Rip-off Report.

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*UPDATE ...Rip-off Report Investigation: Credit Solutions of America pledges to resolve complaints. Commitment to Customer Satisfaction Program. Consumers can feel confident & secure when doing business with Credit Solutions - Assisting clients by reducing unsecured debt - debt free in 3 years or less.

SPECIAL UPDATE: April 14 2011: Credit Solutions of America remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Credit Solutions of America is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Credit Solutions of America has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Credit Solutions of America has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Credit Solutions of America remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com

Rip-off Report Investigation:

Credit Solutions gets a POSITIVE RATING in customer support from the Rip-off Report. They are continuing to show their constant commitment to provide excellent customer service. Credit Solutions has done everything in their power to make sure that all their customers are happy, and continue to resolve any possible issues that could arise. Credit Solutions contacted us to resolve any issues and mostly misunderstandings being posted by former employees who had been let go from the company due to lack of performance. With over 750 employees and nearly 70,000 clients in a constantly changing and often difficult business, Credit Solutions is bound to be the subject of complaints.

Rip-off Report's investigation found that most complaints had already been resolved, and in many cases it was just a misunderstanding, but more importantly also found that Credit Solutions was prompt to make things right. Credit Solutions went above and beyond with their 100% satisfaction guarantee to provide help to almost 70,000 families get out of debt. Credit Solutions is committed to resolving complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves in a less than perfect manner and rewards employees who give service above and beyond to their clients We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into the context of its size and the nature of their business. Most debt settlement companies would never commit themselves like Credit Solutions has to the Rip-off Report Corporate Advocacy Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and Credit Solutions of America 100% commitment to customer satisfaction.

Read more about Credit Solutions of America and their commitment to total customer satisfaction. Consumers doing business with members of the Corporate Advocacy Program can feel confident and safe when using a members product or services.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGIONAL REPORT THAT WAS FILED

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Credit Solutions Of America scam to "settle" your debt ripoff Addison Texas

CSA is claiming to help people get out of debt by settling amounts owed to creditors at a percentage of the amount at the time one enters into an agreement with them. In return, they collect a service fee 15% of the total debt. However, I now realized that they have taken my money and failed to fulfill the obligations of the contract. The BBB has 400 complaints against this company over the last 3 years, most in the last year and it would appear that due to high volume, these complaints are not being addressed before more and more people are getting scammed by this company.

CSA tells customers to stop paying the current bills, while they make an offer to settle the entire sum owed at a smaller amount. In my experience - Only one debt of the 7 initial accounts was settled, and for 60% of the initial amount, not 40% as advertised. This account was never requested by me to be settled, it appears that CSA has some benefit in settling this account with Providian.

The other debts I have requested to settle have not been settled, despite multiple requests. As a result, Discover took me to court and I have become delinquent on numerous accounts. As before my credit was just overextended, and I had been paying accounts on time, I now have multiple delinquencies and my credit is ruined.

When trying to reach CSA, 75% of calls are dropped or do not go thru. The ones that do, I am told that someone will get back to me, however no return calls are made. They have essentially taken 5000 dollars and stopped doing any of the services that they should under the contract.

When I finally established contact with a person, I asked that they put down in writing their promises and they ignored the request and have not refunded the fee. It is simply an issue of the company charging money and not fulfilling any obligations, instead ruining the person's credit for good. This is the biggest scam and BBB is too backlogged to stop this company from ruining more lives.

Krista Chicago, Illinois
U.S.A.