• Report: #537938

Complaint Review: CreditReport.com - Mighty Net Inc.

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  • Submitted: Fri, December 11, 2009
  • Updated: Fri, December 11, 2009

  • Reported By: Aeroman60 — Illinois United States of America
CreditReport.com - Mighty Net Inc.
Canoga Park, California United States of America

CreditReport.com - Mighty Net Inc. Bruce Cornelius, Chief Marketing Officer Fraudulantly billed my credit card for unwanted/not ordered services Canoga Park, California

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I initially called CR in Aug. to buy a 3 bureau credit score rpt. I had had an issue with the online terms and called one of their agents while applying online. I had seen the auto monthly monitoring chg language & explained that I only wanted to buy the credit score report and did not want to enroll in, or pay for, a monthly monitoring service.The agent acknowledged my request.


 


Today, while reviewing my bank stmt I noticed a pending $14.95 chg and 4 prior monthly CR charged to me. I called customer service & spoke to an agent who repeatedly stated CR's no refund policy. Getting nowhere, I asked to speak to her boss, Steve Garrett, who identified himself as CR's Cust. Svc. Mgr. and a member of Raffael Medina"s team. I explained the situation again. He pulled up my account and confirmed that I had not been back to CR's site since my original call.


 


Steve repeated 5x that I had agreed to CR's "service" by signing up online. He said I needed a cancelation number that the CR rep would have given me to stop the charges. I told him the agent did not & it was illogical to have known to ask CR's rep for a cancelation # since it was part of our initial discussion.


 


Eventually, Steve offered to return the pending chg, plus one  month, but refused to return the 1st 3 mos that had been billed to my account. I asked to speak to his supervisor. He refused and said Rafael was unavailable. I asked for Rafael's boss' name or ANY other senior manager. He said this was his decision and that I had no other avenue to complain.


 


I wonder how much money CR generates/yr from other CR "customers" who don't realize they have, or are being billed for, this "service" and/or have received this treatment for CR's "cust service" dept? I want a full refund.


 


Here's a list of some of their executives listed on LinkedIn. You can send them LinkedIn mail that they will receive. Good luck!


 


Bruce Cornelius, Chief Marketing Officer


David Hallstrom II - SEO Manager


Allen Rajabi - Chief Technology Officer


Luma Reihani - Enterprise Operations Manager


Maria Gonzalez - Prduct Manager


Kevin Golchin - IT Director


This report was posted on Ripoff Report on 12/11/2009 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/CreditReportcom-Mighty-Net-Inc/Canoga-Park-California-/CreditReportcom-Mighty-Net-Inc-Bruce-Cornelius-Chief-Marketing-Officer-Fraudulantly-537938. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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