Today I received my credit card bill which shows Creditreport.com charged me $14.95 from June 15 to July 14. I called CreditReport.com to inquire why they charge me this $14.95. A lady said because I signed up for their Credit Monitoring plan on June 15, 2009 and this is the monthly service fee. I said I never signed up such a plan, but I did use on-line FREE credit report service. I asked if she can print my signature on website and scan it and email to me. She said she can't do that and transferred my phone call to management Dept. A man said the same that he can't do that for me. I argued that now we have dispute over this charge , you need to provide evidence for my application of this service. He said if I have dispute over this charge, I need to talk to my credit card company.
Then I call my credit card company, my credit card company said: I was set up but they can't do anything to help me and suggest me to cancel this plan right away. . By this time I know Creditreport.com has another charge from July 15 to Aug.14. So I called Creditreport.com again for cancellatoin and want them to stop service today and give me refund from Aug.4 to Aug.14. A representative cancel this plan for me but she said she can't give me refund and transferred my call to Management Dept. again. This time another person said they can't give me refune. If I request refund, They want me to fax them my identity of application of the plan.
This is real rediculous. They set me up and can't provide me evidence for application of that plan, now they want me to give them the identity of application. Although the refund is a small amount of money, but we can't tolerate their cheating. This time I was set up, I hope people can know their cheating business and don't be trapped by them anymore.
nesconset, New York