- Report: #409795
Report - Rebuttal - Arbitrate
Complaint Review: Crescent Bank And Trust
Crescent Bank And Trust1100 Poydras Street Suite 100 New Orleans, Louisiana U.S.A.
Crescent Bank And Trust Extended Loan without Permission!!! New Orleans Louisiana
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Then in June 2008 when my husband joined the Army, we asked them to lower our interest rate from 18.5% to 6% in accordance with the Serviceman's Civil Relief Act. First they said no they didn't have to do it. Then I had to fax them literature showing them that indeed they did have to honor it. This went on for 6 month so when they finally decided to do it they should have prorated it back 6 months.
Finally today I get a new payment book in the mail. But to my dismay, my payments were lowered $70.89 per month (not a big difference) and it said I didn't owe another payment until April of 2009 because they prorated it back 6 months because I was paying the full payments when I should not have been. But my loan was extended by 5 months without my permission or even notifying me. And my new payment book started at payment # 13. When by April 2009 in fact I will have paid 18 payments.
I have read so many other reports about this bank ripping people off and now it has happened to me. When I called them they said well that is just how things work here. I said I didn't refinance and my loan should not have been extended. Even with a refinance you can only extend the loan for 90 days not 5 months. And as far as the payments I have proof of every one I paid. And my payoff amount only went down less than $1,000. Come on!!! These people won't listen to a word I say. Please HELP! This place should be put out of business.
Copperas Cove, Texas
This report was posted on Ripoff Report on 01/08/2009 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Crescent-Bank-And-Trust/New-Orleans-Louisiana-70163/Crescent-Bank-And-Trust-Extended-Loan-without-Permission-New-Orleans-Louisiana-409795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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