My loan with Cresent Bank and Trust originated in NewOrleans, La. I was displaced due to Hurricane Katrina Aug 2005 and HAVE had nothing but problems with this bank since the move to Virginia Beach , Va. They have made numerous harrassing phone calls to my employer. They also went as far as sending a fax to my employer notifying me that my payment was due. My manager called me into a meeting about this and I was so embrassed. I felt as if my rights were violated. They also came to my friends home taking picutres of the car after I had called to get an extention on my loan. After talking with the manager about this, who was rude and unprofessional, She explained to me that they could come and take my car even if the payment is a day late if they chose too. My loan with Cresent Bank and Trust was suppose to be paid off this month according to my contract agreement. For some apparent reason after talking with my account rep she said that the payoff date wasnt until Sept 2009. My loan was unvoluntary extended without my permission. I personally think this bank needs to be SHUT DOWN!!! Very unprofessional represenatives and managers. Here are a list of people that I have come in contact with since my loan in 2004. Patrice Lucas was my account manager when I lived in NewOrleans. She was very unprofessional. She was always talking while I was giving her my account information. I have a returned check on file because she put the wrong checking account number in the system. It was her fault and they still have yet to correct it in there system. Zakia Baker is now my account manager out of Virginia Beach, Va. She is also rude, unprofessional and so is her manager. I am in the process of taking legal action against this bank. They are Crooks and need to be put out of BUSINESS.
Virginia Beach, Virginia