- Report: #800609
Report - Rebuttal - Arbitrate
Complaint Review: Crestline
Crestline880 southview dr. Mosinee, Wisconsin 54455 Internet United States of America
Crestline Do Not Buy These Windows Internet
Now, as I mentioned these windows are about 5 years old. This is why I was surprised last winter when it began to snow inside my kitchen. Yes, actually blow snow in around the window. I photographed this occurrence, which happened several times. Once the snow would blow in it would melt and then freeze along the bottom. I started putting kitchen towels between the windows and the screens to keep the snow and cold wind out of the dining room. Now on to the customer service. This spring I contacted Crestline customer service and explained my situation. I really just wanted somebody to come out and look at the windows because the defect in these windows are that obvious, and should be covered by the warranty. Instead I got back a lengthy letter that they probably sent to everybody. It wanted me to get numbers off the windows. Which I could not find, Note - sent the original sizes and description in the original email to customer service. They wanted me to put a piece of plastic on the outside then fill it with water to see if the windows leak.
I was shocked because as I mentioned I had photos of snow getting in the window. So, I sent the photos as the response requested. I have not heard anything since.
As the weather has started to change I began to examine the windows. I now believe that the windows need all new weather stripping, so I guess since Crestline isn't going to honor any sort of warranty. I'll head to the local home improvement store and hope I can find something to fix it. So, moral of this story is DO NOT BUY CRESTLINE WINDOWS.
This report was posted on Ripoff Report on 11/21/2011 07:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Crestline/internet/Crestline-Do-Not-Buy-These-Windows-Internet-800609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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