• Report: #364661

Complaint Review: Cricket Cellular Wireless

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  • Submitted: Tue, August 19, 2008
  • Updated: Sun, August 31, 2008

  • Reported By:Phx Arizona
Cricket Cellular Wireless
mycricket.com Phoenix, Arizona U.S.A.

Cricket Cellular Wireless They rip-off over payments; they are unable to provide refunds Phoenix Arizona

*UPDATE EX-employee responds: Cricket does NOT refund partial months.....

*UPDATE EX-employee responds: Cricket does NOT refund partial months.....

*UPDATE EX-employee responds: Cricket does NOT refund partial months.....

*UPDATE EX-employee responds: Cricket does NOT refund partial months.....

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I called up Cricket to inform them that I had changed my cell phone service to another company. My cell phone number was "ported out" (taken away from Cricket) by my new cell phone company.

I had paid for about half-a-month of service (plus roaming minutes) in advance.

I wanted to call Cricket to ask how they were going to refund my money for the unused half month, but discovered that it is completely impossible to contact them now. Whenever I have talked to them, as soon as they figure out that my telephon number has been ported out, they immediately either put me on hold or "transfer" me, and simply will not answer.

Obviously, this company has a policy not to talk to people who they owe money to.

Nor can I reach them over the internet. Once again, they require me to enter a telephone number, and since it is no longer a "Cricket" telephone number, the website simply sends a message that the telephone number I entered is not Cricket wireless.

This is all fine, except for the fact that Cricket owes me about $30 or $40 bucks. They won't even talk to me now. What a rip-off.

Dave
Phx, Arizona
U.S.A.

This report was posted on Ripoff Report on 08/19/2008 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Cellular-Wireless/Phoenix-Arizona-85003/Cricket-Cellular-Wireless-They-rip-off-over-payments-they-are-unable-to-provide-refunds-P-364661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Cricket does NOT refund partial months.....

AUTHOR: M - (U.S.A.)

Sorry, but Cricket does NOT refund partial months of service. That's part of their Terms and Conditions. Read about it on Cricket's website:

http://www.mycricket.com/termsandconditions
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#2 UPDATE EX-employee responds

Cricket does NOT refund partial months.....

AUTHOR: M - (U.S.A.)

Sorry, but Cricket does NOT refund partial months of service. That's part of their Terms and Conditions. Read about it on Cricket's website:

http://www.mycricket.com/termsandconditions
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#3 UPDATE EX-employee responds

Cricket does NOT refund partial months.....

AUTHOR: M - (U.S.A.)

Sorry, but Cricket does NOT refund partial months of service. That's part of their Terms and Conditions. Read about it on Cricket's website:

http://www.mycricket.com/termsandconditions
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#4 UPDATE EX-employee responds

Cricket does NOT refund partial months.....

AUTHOR: M - (U.S.A.)

Sorry, but Cricket does NOT refund partial months of service. That's part of their Terms and Conditions. Read about it on Cricket's website:

http://www.mycricket.com/termsandconditions
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