Recently, over the past four to five months I purchased / exchanged three blue tooth 'ear piece' devices used to enable 'hands free' operation of my cellular phone.
The first one I purchased at the Blue Springs, MO Corporate Store for $20. Approximately one week later it ceased two function. Would not charge up, connect to my phone, etc.
The Corporate Store promptly exchanged the blue tooth ear piece for another one exactly like it. Approximately one month or so later, the second blue tooth device ceased to hold a charge, connect to my phone, etc. The store would not exchange this one since it was beyond 30 days from the purchase date.
So I basically spent $20 to use a blue tooth device for about six weeks.
Hoping that if I purchased something that cost more money, I might get better quality and lifespan of the unit. So I went back to the Blue Springs, MO Corporate store and purchased another blue tooth device from the Cricket Corporate Store for $42.73 on 03/27/10. Yesterday on 05/23/10 the third one purchased for $42.73 ceased to hold a charge or connect to my phone.
I took the third blue tooth device to the location in Blue Springs, MO hoping the Cricket Corporate Store would exchange it again, even though it was past 30 days, to show good business practice since evidently, they had sold me yet a third piece of defective equipment within about five months.
At the location near I-70 and Highway 7 in Blue Springs, MO today I am told that it is no longer a Corporate store, but a franchise store and they refused to exchange the device, but directed me to the Cricket Corporate Store in the shopping area near 35th and Noland Rd, Independence, MO. Approximately 10 miles from my home in Blue Springs, MO.
At the Cricket Corporate Store on Noland Rd, Independence, MO I was told by a gentleman leaning on a kiosk with a sloppy customer service attitude that they don't exchange blue tooth ear piece devices due to 'hygiene' issues. Interesting that the Cricket Corporate Store in Blue Springs had no problem exchanging the first defective blue tooth device I purchased, never mentioned anything about 'hygiene issues'.
I persisted to speak with someone else there hoping to find someone that had more of a sense of good business practice that would exchange the item in lieu of the fact that this was the third one in less than five months, now $62.73 cash I am out on this deal.
A female named Angela spoke interrupted my conversation with a gentleman behind the counter who was trying to explain the exchange policy and started hammering away at me, rudely interrupting my conversation with the first gentleman, abrasively attacking me about when I purchased the blue tooth device, did I 'read the exchange policy?', and related my attempt to exchange my blue tooth device with a statement that went something like this: 'if I tried to return my underwear to a store....'. As if I am some complete idiot that might try to exchange my own underwear?
These people at the Noland Rd location were rude from the start, obnoxious, and evidently have so much trouble in the store they have to have a security guard there even in the daytime hours. It was approximately 2pm Central Time when this incident occurred.
I can see why they might have trouble in this store with the immature, rude, abrasive personnel they have employed there.
When I said I would file a complaint with the State Attorney General's office that they are selling defective merchandise 'Angela' said ' you can leave the store'.
How about that for 'customer service' ? This seemed to me more like customer service personnel retaliation.
Cricket Corporate sold/exchanged three defective blue tooth devices within a few months to the tune of $62.73 and allowed rude, abrasive personnel to humiliate me and make nasty statements about their underwear with a customer during a 'business' conversation.
Cricket Corporate Store Manager John Fierro was available to explain the exchange policy however, evidently was not available to correct the rude interruptive, immature, offensive dialogue I had to experience with 'Angela' who thought someone might be impressed with her smart mouth regarding her underwear and my 'hygiene issues' with my blue tooth device.
Seems the big companies like Cricket Communications get away with scamming *and* offending the consumer public more and more these days.