- Report: #653195
Report - Rebuttal - Arbitrate
Complaint Review: Cricket Communications (cell phone Service)
Cricket Communications (cell phone Service)Internet United States of America
Cricket Communications (cell phone Service) Charged me for service for 2 months after I asked them to disconnect the service and caused overdraft charges Internet, Internet
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She made the mistake of taking their word for it. Then when the bill date came due this month, they took the money out again. The amount is now $120 that they have taken from her account for a service that is supposed to be disconnected and when she called, they give her the runaround and she had to talk to 5 people, asking for a supervisor they just transferred her to another associate. They then told her that the account was never "completely" disconnected and they didn't have any records of her calling at the beginning of September, they then told her that they couldn't help her and transferred her again, and again. Every time telling her that she didn't call in since May, but she has phone records showing that she called them.
I left using Cricket for the same reason. They could never keep the bill straight and
the service isn't that good and when you call on the bill, they tell you that
you don't know what you are looking at and to quit looking at the bill. The only way that I know that anyone has gotten an account disconnected is to quit paying them.
This report was posted on Ripoff Report on 10/20/2010 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Communications-cell-phone-Service/internet/Cricket-Communications-cell-phone-Service-Charged-me-for-service-for-2-months-after-I-a-653195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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