My husband and I have both purchased Cricket Phones this year from separate Cricket Dealers in Spokane. Neither one of us can get our Rebate for our phones that we were promised. In January 2004, I purchased a $160 Motorola phone from a Cricket Dealer. Cricket was offering free phones up to $130. At the time of purchase I asked the Store Owner not once, but twice, how to get my rebate. He stated that after 90 days of service, I would automatically get a rebate for $130 in the mail. I then asked if I wouldn't need some paperwork. He assured me that I wouldn't.
In March of 2004, my husband went to a different dealer to buy himself a Cricket Phone. He purchased the $180 Kyocera phone and was told by the store employee that he would get a rebate check in the mail. He also was told it was automatic.
In May, I tried to check on my rebate. I could not find a Customer service number anywhere, so I went online. I sent an e-mail to Cricket asking the status of my rebate. They called me and were rather indignant that I had not mailed in my official rebate form and UPC Code off the box.
I then called the store I purchased my phone from, and was told 'of course I would need a rebate form', and should have gotten one at time of purchase. Having moved, I don't even have the box, which makes no sense, as the phone is registered with Cricket, I obviously am using it, since Cricket is taking my payments out of my checking account every month, thus making proof of purchase, in my opinion, a little redundant.
Aside from these problems, the phone service sucks, I have to stand outside my home to use the phone even though I am well within the service area. About 25% of my calls are dropped, I get another person's calls several times a day and all night long (apparently there was no time between the last owner of my number and myself).
I have spoken to yet another Cricket Dealer (off the record), who told me that Cricket has a reputation of not actually giving the rebates in many or most cases. I cannot wait for my contract period to expire. I would shut the thing off now, but I refuse to give Cricket anymore unearned income than necessary. I would not recommend this company to my worst enemy.
Do not buy one of these rip-offs!!!
Deer Park, Washington