- Report: #103142
Report - Rebuttal - Arbitrate
Complaint Review: Cricket Communications
Cricket CommunicationsThey Do Not Publish Anywhere I Can Find Spokane, Washington U.S.A.
Cricket Communications Free Phone Scam! Rip-off! Spokane Washington
*REBUTTAL Individual responds: My experience
*UPDATE EX-employee responds: I'm glad you have good things to say about Cricket's service
*Consumer Comment: Cricket Rebates (Colorado)
*UPDATE Employee: Explain please....
*Consumer Comment: I payed 3 months on time!
*UPDATE Employee: Nicole and Joe are right: it's not Cricket's fault
*Consumer Comment: Wow People!
*UPDATE Employee: Rebate Requirements
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In March of 2004, my husband went to a different dealer to buy himself a Cricket Phone. He purchased the $180 Kyocera phone and was told by the store employee that he would get a rebate check in the mail. He also was told it was automatic.
In May, I tried to check on my rebate. I could not find a Customer service number anywhere, so I went online. I sent an e-mail to Cricket asking the status of my rebate. They called me and were rather indignant that I had not mailed in my official rebate form and UPC Code off the box.
I then called the store I purchased my phone from, and was told 'of course I would need a rebate form', and should have gotten one at time of purchase. Having moved, I don't even have the box, which makes no sense, as the phone is registered with Cricket, I obviously am using it, since Cricket is taking my payments out of my checking account every month, thus making proof of purchase, in my opinion, a little redundant.
Aside from these problems, the phone service sucks, I have to stand outside my home to use the phone even though I am well within the service area. About 25% of my calls are dropped, I get another person's calls several times a day and all night long (apparently there was no time between the last owner of my number and myself).
I have spoken to yet another Cricket Dealer (off the record), who told me that Cricket has a reputation of not actually giving the rebates in many or most cases. I cannot wait for my contract period to expire. I would shut the thing off now, but I refuse to give Cricket anymore unearned income than necessary. I would not recommend this company to my worst enemy.
Do not buy one of these rip-offs!!!
Deer Park, Washington
This report was posted on Ripoff Report on 08/11/2004 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Communications/Spokane-Washington/Cricket-Communications-Free-Phone-Scam-Rip-off-Spokane-Washington-103142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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