• Report: #850443

Complaint Review: Cricket Communications

  • Submitted: Wed, March 07, 2012
  • Updated: Fri, March 09, 2012

  • Reported By: Victor Vasquez — Tucson Arizona United States of America
Cricket Communications
Internet United States of America

Cricket Communications Crocket Communications what a RIP OFF Internet

*Consumer Comment: Cricket's Awful

*Consumer Comment: NO help

*Consumer Comment: Yep, "Josey" and his are helpful and should be considered by OP's here.....

*Author of original report: Why the mistery?

*Consumer Comment: Robert does it again

*Consumer Comment: You didn't use it?

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WHAT A RIP OFF !!! Cricket communications is. After trying to get to customer service rep's and talking to their on line rep's, they could not transfer me to a customer service representative to discuss my problem. They charge monthly fee's even if you did not use the service and mistake can happen, when a company makes it so difficult to reach someone to resolve the prolem then  it's just BAD BUSINESS!!! None should have to send four hrs of their time nor a good company would want their customer to go that long with out gettin help. NEVER USE CRICKET !!! it does not worth the agravation.

This report was posted on Ripoff Report on 03/07/2012 11:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Communications/internet/Cricket-Communications-Crocket-Communications-what-a-RIP-OFF-Internet-850443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Cricket's Awful

AUTHOR: Mandy - (U.S.A.)

This company really is terrible. Switching from Cricket to Verizon was the best thing I could have done.

Their CSR line is terrible. You have to jump through hoops to speak to a real person.

You can pay online for free, but if you pay over the phone (automated system) or in the store they charge you a fee. What kind of company charges you a fee to pay in their store?

My own little horror story has to do with the way they applied payments. I paid what I thought was my bill but I guess I was off by a couple of dollars. I don't remember how much. This was years ago. When I found out I still had a few dollars' balance, I paid the remaining balance. A couple of weeks later, before my next bill is due, my phone is shut off. I got a CSR (this was back when you could still speak to a real person at Cricket) who told me that my payment had been applied to the next month's bill. What? It wasn't even due yet, and was the exact amount remaining on the current month's bill. The CSR I was speaking to couldn't understand why I'd have a problem with this. I had to speak to a manager and after a while, become almost belligerent to get them to apply the payment to where it was intended. Neither the CSR nor the manager spoke decent English, by the way.

Yep, they're a terrible company.

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#2 Consumer Comment

NO help

AUTHOR: The Outlaw Josey Wales - (United States of America)

 There is no help ever offered, only criticism.
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#3 Consumer Comment

Yep, "Josey" and his are helpful and should be considered by OP's here.....

AUTHOR: Ken - (USA)

"Robert does it again
AUTHOR: The Outlaw Josey Wales - Golden Meadow (United States of America)
SUBMITTED: Thursday, March 08, 2012POSTED: Thursday, March 08, 2012
That Robert has all the answers, so smart, smarty pants."

What helpful rebuttals have YOU filed?  Didn't think you had...all you seem able to do is snipe at others....ROFLMAO.
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#4 Author of original report

Why the mistery?

AUTHOR: Victor Vasquez - (United States of America)

Then why the mistery about contacting customer service. When their own Rep can not transfer you or does not know how to direct you to the department it just makes it a highly questionable practice.
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#5 Consumer Comment

Robert does it again

AUTHOR: The Outlaw Josey Wales - (United States of America)

 That Robert has all the answers, so smart, smarty pants.
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#6 Consumer Comment

You didn't use it?

AUTHOR: Robert - (U.S.A.)

They charge monthly fee's even if you did not use the service
- That is standard.  If you use zero or the maximum amount of minutes they are still maintaining an open account and will charge you accordingly.  This goes for every other carrier as well.

If you don't want to be charged then cancel your account.  Of course when you do you will probably loose your phone number unless you port it to another carrier first.
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