Cricket Communications, Mycricket.com Ripoff Overcharged Will not go paperless Will not take my money Salt Lake City Utah
*UPDATE EX-employee responds: This can be remedied soon, hopefully...
When I started my account with Cricket I activated two phones with them. The first was their +2 service the second was the +1. The service on the +1 was supposed to be discounted for having two phones. Every billing cycle I had to call in to billing. They would charge full price for both phones.
I signed up for paperless billing via their website and phone support. I did this THREE times. It never happend. I was always charged the fee for having paper billing.
I recently closed my account with Cricket. It is now time for me to pay my bill. I have called several numbers:
It is fully automated. My cell phone numbers and account number do not work when they ask for them. (Because account is canceled) So the automated voice tells me "Sorry, We can not find your account information. Please try back again at a later date" Then Cricket hangs up on me...
On a fluke.. Today Cricket called me asking me to reactivate my account. Told her I was not interested. But would love to pay my last balance due. She responded. "Great, After we reactivate your account I can help you with that".
I told her several times I was not interested in any more phone service and just wanted to pay my bill. I told her the three numbers I had tried calling. She told me to call 800-234-2265. I told her that I had. (This is the number for account reactivation) I told her I knew that was the reactivation number. I told her once again I only wanted to pay my account.
She responded saying. Call 800-234-2265. She gave me a reactivation code. She then said "That will reactivate your account for you. I said "Look, I simply want to pay my bill that's due. Can you help me with that or not" She said she couldnt. I asked for a number of someone who could. She said the only number she knows of is the 1800 number to reactivate accounts.
I do not know where to go or who to turn to. By calling their 1800 numbers it is impossible to speak with a human. I'm afraid if they do not take my money they will send it to collections.
How do I pay these people!?! I live 30 miles from the nearest authorized dealer. I contacted them via phone. They said they are not authorized to accept payments and that I would need to contact Cricket directly. Ha.
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