• Report: #139247

Complaint Review: Cricket Communications

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  • Submitted: Mon, April 18, 2005
  • Updated: Mon, April 18, 2005

  • Reported By:Mesa Arizona
Cricket Communications
mycricket.com Nationwide U.S.A.

Cricket Communications, Mycricket.com Ripoff Overcharged Will not go paperless Will not take my money Salt Lake City Utah

*UPDATE EX-employee responds: This can be remedied soon, hopefully...

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When I started my account with Cricket I activated two phones with them. The first was their +2 service the second was the +1. The service on the +1 was supposed to be discounted for having two phones. Every billing cycle I had to call in to billing. They would charge full price for both phones.

I signed up for paperless billing via their website and phone support. I did this THREE times. It never happend. I was always charged the fee for having paper billing.

I recently closed my account with Cricket. It is now time for me to pay my bill. I have called several numbers:
8662742538
1800CRICKET
8002342265

It is fully automated. My cell phone numbers and account number do not work when they ask for them. (Because account is canceled) So the automated voice tells me "Sorry, We can not find your account information. Please try back again at a later date" Then Cricket hangs up on me...

On a fluke.. Today Cricket called me asking me to reactivate my account. Told her I was not interested. But would love to pay my last balance due. She responded. "Great, After we reactivate your account I can help you with that".

I told her several times I was not interested in any more phone service and just wanted to pay my bill. I told her the three numbers I had tried calling. She told me to call 800-234-2265. I told her that I had. (This is the number for account reactivation) I told her I knew that was the reactivation number. I told her once again I only wanted to pay my account.

She responded saying. Call 800-234-2265. She gave me a reactivation code. She then said "That will reactivate your account for you. I said "Look, I simply want to pay my bill that's due. Can you help me with that or not" She said she couldnt. I asked for a number of someone who could. She said the only number she knows of is the 1800 number to reactivate accounts.

I do not know where to go or who to turn to. By calling their 1800 numbers it is impossible to speak with a human. I'm afraid if they do not take my money they will send it to collections.

How do I pay these people!?! I live 30 miles from the nearest authorized dealer. I contacted them via phone. They said they are not authorized to accept payments and that I would need to contact Cricket directly. Ha.

Patrick
Mesa, Arizona
U.S.A.

This report was posted on Ripoff Report on 04/18/2005 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Communications/nationwide/Cricket-Communications-Mycricketcom-Ripoff-Overcharged-Will-not-go-paperless-Will-not-ta-139247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

This can be remedied soon, hopefully...

AUTHOR: Magic - (U.S.A.)

The only way to take care of a final balance would be thru Customer Service. I'm sorry for any inconvenience you've had with Cricket's service.

The BEST way to at least get to someone is through the Activation line. When you call Customer Service again (1-800-CRICKET), go through the menus like you are a brand new customer activating a new phone. When it finally transfers you to a person, tell them you need to speak to the "Lead Representative" or "Disconnect" team. That's who you'll need to speak to in order to take care of the last bill.

If the person won't transfer you, ask to speak to a Supervisor. I assure you that they can take care of your issue.

As for the plans you signed up for, depending on what time you got the Cricket +2, you may or may not have been eligible for the MVP (Multi-Value Plan) discount. The only Cricket +2 plan eligible for MVP was the one with 600 mins Long Distance. If the discount wasn't being applied, the ONLY people who can setup the discount is the MVP team, and you usually can only be transferred to them through Customer Service (if I'm not mistaken, they were the same people who handle the porting of phone numbers from other carriers too).

What probably happened with the paper/paperless billing issue is something common that reps tend to forget about when servicing accounts. We have to add a "feature" for paperless billing, and when that's done, we actually must go to another place in your account to stop the paper billing. This probably wasn't done correctly. You might also want to check the last bill that you got to see if your final payment amount is on there. If it is, then the only way I know of to pay your final bill would be through the mail.

Hope this helps!!
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