- Report: #863853
Report - Rebuttal - Arbitrate
Complaint Review: Cricket Mobile Store
Cricket Mobile Store300 Mays Crossing Round Rock, Texas United States of America
Cricket Mobile Store Cricket Wireless Sold a phone to me at the cost of 300.00 dollars that does not work or charge, and will not replace without an additional 125.00 dollars. The phone is still under warranty after less than 2 months of Round Rock, Texas
*Consumer Suggestion: Warranty
The phone was never checked for any problems, only for cosmetic damages to find that there were not any. I was informed that the charger should work. This was on April 3, 2012. On April 4, 2012, the next day, the phone was completely dead as suspected and would not take a charge. The store manager was rude and stated that it could not be replaced although the phone is under a one year warranty. I was informed that the phone had a scratch on it, so the warranty was voided and that I would have to pay 125.00 dollars to have it repaired or replaced.
Another customer was complaining of the same issue while I was there, and because I questioned the customer who was also upset, the manager, Jason stated that he would be calling the police on me for harrassment. The manager was extremely rude, and did not help me although I had no money to get the needed assistance with the corrupt product that I had already paid for in full, including the service. Please help me resolve this issue by public attention to this matter regarding the defective products being sold by cricket.
This report was posted on Ripoff Report on 04/04/2012 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Mobile-Store/Round-Rock-Texas-78664/Cricket-Mobile-Store-Cricket-Wireless-Sold-a-phone-to-me-at-the-cost-of-30000-dollars-tha-863853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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