• Report: #659531

Complaint Review: Cricket Mobile

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  • Submitted: Mon, November 08, 2010
  • Updated: Mon, November 08, 2010

  • Reported By: John — Covington Kentucky USA
Cricket Mobile
Internet United States of America

Cricket Mobile Technical support is useless. Internet

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I bought a Palm Treo 700P that was flashed to work with Cricket.  From the day I had it set up with Cricket, I had problems that were not due to the phone.  It took the representative in the store 3 attempts and 3 phone numbers before he could configure it.  When I got it home, voice mail and web didn't work.  I took it back to the store that did the set up, they refused to look at it or help.  I called Cricket's tech support 5 times.  They kept insisting the problem was with the phone and refused to discuss any settings that may be wrong.  I finally broke down and bought a Cricket branded phone directly from www.mycricket.com.  Their tech support activated it. 

Of course, what I've been saying the whole time was correct:  my flashed phone wasn't the problem.  Voice mail still won't work on the Cricket branded phone.  They couldn't resolve the issue while on the phone and said they were sending up a ticket to "tech support" (I thought that's who I was speaking to all those times) and that I'd get called back within 5 days (which is pretty lousy service).  After a week, I still haven't gotten a call back.  I email them to check the status, get a useless canned email response and still no call back.  Incredible service.  I should have stuck with Virgin Mobile.  I believe I'll be going back to them.

This report was posted on Ripoff Report on 11/08/2010 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cricket-Mobile/internet/Cricket-Mobile-Technical-support-is-useless-Internet-659531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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