This story starts back in July when I bought a phone from Cricket. W/in an hour of use (2.5 days later), the phone died. I took it back to the authorized retailer and was told I would have to drive to a different city (Little Rock) to exchange the phone.
I drove and waited in line and eventually an employee examined the phone and exchanged it. This is the first time I've ever had to go somewhere to do an exchange like this!
First month's bill comes. I'm overcharged by $10. Apparently it was a charge for exchanging my phone?!?! After contacting customer service and getting no satisfaction, I filed a complaint with the state attorney generals office. Eventually I get a letter back with a $10 credit to my account.
Next month's bill comes. I'm overcharged by $20. The balance forward from the previous month was 0 (I had electronic debit so it's not like the bills weren't paid). Ther was no explanation for the overage. Customer service "offered" to take $5 off my bill. And that's all they would do. I filed with the BBB this time.
After much run around I finally got the name of Julie McKinney out of Fort Smith and spoke with her, at length, about this over charge. She said it was onl a matter of how things were applied and that the charge really existed. I asked her to show me where I made did something that went beyond the base monthly charge. She couldn't. Eventually she removed the charge.
Month three approaches and I'm pleased to see that the bill is correct this time. However, 10 days before the next billing cycle starts, the phone craps out. Dead. Won't charge. Now this is the replacement phone that only lasted 1 hour previously.
Rather than deal with Cricket and a warranty issue (I realize how much time I wasted just trying to fix billing errors), I just cancelled my Cricket account and went with Cingular. When I cancelled it was before the next cycle began, therefore 0 was owed. Account was cancelled September 25, 2006.
Move forward to today (November 1, 2006). I get a bill in the mail for $77.xx. Why? Heck if I know!
I got a call a week ago and it was Cricket. They asked if I wanted to reinstate. I said heck NO! Remove me from your list. Apparently they reinstasted it anyhow?
I tried to call customer service. When I put the phone number it, it won't recognize. I try the website and it won't recognize the phone number. It won't take the account number that's on the bill. I can talk to NO LIVING PERSONS.
I try and call the person who I spoke to before. She's out of the office. I send her an email. She won't be back until Nov 6.
I filed a complaint with the FCC this time. Apparently the BBB means nothing and neither does the state level. They can deal with the federal level now.